Hoping to further improve their customer service, digital marketing agency, Yurz, Inc., is now assigning personal account managers to every client. These digital specialists are extensively trained in the field, and can answer any questions a client could possibly have about their services. The account managers will undoubtedly bring clients peace of mind, knowing they are actually being heard. —
“Clients crave personal attention,” explained Jeffrey Essebag, CEO of Yurz, Inc. “They’re putting their business in our hands; they deserve to know we’re listening to what they have to say, and that we take it very seriously,” continued Essebag.
Much of Yurz, Inc.’s success depends on the work of the sales representatives- which means there’s a lot of talking. While pitching is obviously of great importance during a sales call, active listening is equally as critical. To ensure clients know they’re being heard, they will speak to the same account manager each time they call. When a client’s personal concerns are being heard, there is less room for miscommunication and conflict. For a company with such a high volume of active clients, this personal attention sets Yurz, Inc. apart from other digital agencies.
Yurz, Inc. is giving their customer service a major face-lift. “We are shifting our focus to customer satisfaction,” says Essebag. “We’ve expanded our offices a total of 13,000 square feet dedicated to our new Account Management department,” Essebag explains.
The account managers will have access to Yurz, Inc.’s state of the art database system, allowing them to know every detail of a client’s account. This extensive knowledge of each client’s history helps the account manager establish a lasting relationship with their clients, and allows them to give the most productive service possible. Trust will begin to build between the client and their account manager, ultimately resulting in customer loyalty.
Yurz, Inc. has been featured in the Inc. 500 and Inc. 5000 for four years running. The company continues to dominate the digital media space as it is expanding nationwide. For any comments, questions or concerns, contact a representative at (800)699-8243 or for more information please visit http://www.yurz.com/.
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Release ID: 109423