-- Service Desk Software Market 2018
Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems.
In 2017, the global Service Desk Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global Service Desk Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Service Desk Software development in United States, Europe and China.
The key players covered in this study
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken
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Market segment by Type, the product can be split into
Cloud based
On Premise
Market segment by Application, split into
Healthcare
IT support
Education
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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Table of Contents –Analysis of Key Points
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Service Desk Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global Service Desk Software Market Share by Application (2013-2025)
1.5.2 Healthcare
1.5.3 IT support
1.5.4 Education
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Service Desk Software Market Size
2.2 Service Desk Software Growth Trends by Regions
2.2.1 Service Desk Software Market Size by Regions (2013-2025)
2.2.2 Service Desk Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Service Desk Software Market Size by Manufacturers
3.1.1 Global Service Desk Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Service Desk Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Service Desk Software Market Concentration Ratio (CR5 and HHI)
3.2 Service Desk Software Key Players Head office and Area Served
3.3 Key Players Service Desk Software Product/Solution/Service
3.4 Date of Enter into Service Desk Software Market
3.5 Mergers & Acquisitions, Expansion Plans
…
12 International Players Profiles
12.1 Samanage
12.1.1 Samanage Company Details
12.1.2 Company Description and Business Overview
12.1.3 Service Desk Software Introduction
12.1.4 Samanage Revenue in Service Desk Software Business (2013-2018)
12.1.5 Samanage Recent Development
12.2 Freshservice
12.2.1 Freshservice Company Details
12.2.2 Company Description and Business Overview
12.2.3 Service Desk Software Introduction
12.2.4 Freshservice Revenue in Service Desk Software Business (2013-2018)
12.2.5 Freshservice Recent Development
12.3 ManageEngine ServiceDesk
12.3.1 ManageEngine ServiceDesk Company Details
12.3.2 Company Description and Business Overview
12.3.3 Service Desk Software Introduction
12.3.4 ManageEngine ServiceDesk Revenue in Service Desk Software Business (2013-2018)
12.3.5 ManageEngine ServiceDesk Recent Development
12.4 JIRA Service Desk
12.4.1 JIRA Service Desk Company Details
12.4.2 Company Description and Business Overview
12.4.3 Service Desk Software Introduction
12.4.4 JIRA Service Desk Revenue in Service Desk Software Business (2013-2018)
12.4.5 JIRA Service Desk Recent Development
12.5 Zendesk
12.5.1 Zendesk Company Details
12.5.2 Company Description and Business Overview
12.5.3 Service Desk Software Introduction
12.5.4 Zendesk Revenue in Service Desk Software Business (2013-2018)
12.5.5 Zendesk Recent Development
12.6 Track-It!
12.6.1 Track-It! Company Details
12.6.2 Company Description and Business Overview
12.6.3 Service Desk Software Introduction
12.6.4 Track-It! Revenue in Service Desk Software Business (2013-2018)
12.6.5 Track-It! Recent Development
12.7 BMC Remedy 9
12.7.1 BMC Remedy 9 Company Details
12.7.2 Company Description and Business Overview
12.7.3 Service Desk Software Introduction
12.7.4 BMC Remedy 9 Revenue in Service Desk Software Business (2013-2018)
12.7.5 BMC Remedy 9 Recent Development
12.8 Cherwell IT Service Management
12.8.1 Cherwell IT Service Management Company Details
12.8.2 Company Description and Business Overview
12.8.3 Service Desk Software Introduction
12.8.4 Cherwell IT Service Management Revenue in Service Desk Software Business (2013-2018)
12.8.5 Cherwell IT Service Management Recent Development
12.9 Agiloft
12.9.1 Agiloft Company Details
12.9.2 Company Description and Business Overview
12.9.3 Service Desk Software Introduction
12.9.4 Agiloft Revenue in Service Desk Software Business (2013-2018)
12.9.5 Agiloft Recent Development
12.10 Re:Desk
12.10.1 Re:Desk Company Details
12.10.2 Company Description and Business Overview
12.10.3 Service Desk Software Introduction
12.10.4 Re:Desk Revenue in Service Desk Software Business (2013-2018)
12.10.5 Re:Desk Recent Development
Continued…..
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