ownCloud Offers New Support Subscriptions for Its Open Source Enterprise File Sync and Share

New functionality also enables Enterprise users greater usability and control of data

ownCloud Inc., the company behind the world’s most popular open source enterprise file sync and share (EFSS) software, today announced new support offerings including a new support subscription for its open source community edition. In addition, the Company also introduced new functionality that adds greater control and an improved user experience to ownCloud Enterprise users.

Customers now have a choice between two distinct product offerings; ownCloud 8 Server (formerly referred to as ownCloud Community Edition) and ownCloud 8 Enterprise Subscription which includes ownCloud Enterprise Edition.  ownCloud 8 Server which was released last month provides base level file sync and share capabilities.  It includes a wide variety of Server apps including activity, anti-virus, encryption, external storage, LDAP/AD, federated cloud sharing, provisioning, versions, and mobile apps available in the ownCloud app store.

“We’re excited about the new offerings because ownCloud can now offer the right level of product, support and extensibility for our evolving needs,” said Siggi Langauf, IT Group Leader at Stuttgarter Lebensversicherung a.G. “ownCloud’s ongoing commitment to improving the user experience has helped us more easily and effectively provide access to enterprise files to our workers wherever they are, without sacrificing ownership and control of our data.”

Launching today, ownCloud 8 Enterprise Subscription includes everything in ownCloud 8 Server as well as advanced features and functionality with enterprise applications including advanced logging, SharePoint integration, S3 primary storage, SSO, Windows home directory and Windows network drive integration.  Mobile apps are included in ownCloud 8 Enterprise Subscription as well as ownBrander – the ability for customers to brand their mobile and desktop apps.

ownCloud 8 Enterprise Subscription also now includes a new graphical user interface (GUI) for File Firewall.  File Firewall has been updated with a new, more intuitive GUI with drop down menus for setting and managing policy-driven file access.  Fire Filewall provides administrators with unparalleled control over file access, leveraging a rules engine to inspect every file request. Connection information, such as user group memberships, file characteristics or request information can be evaluated before a connection to the server is allowed giving IT administrators granular control of their EFSS files.

“Usage of private cloud and ASP-type services are now well established in the financial services industry. However, this sector has been slower than many to adopt pure public cloud-based services, where the location and security of data is beyond the sole control and governance of the owner. As a result of compliance, risk, and audit constraints, financial services organizations are generally drawn towards private/hybrid cloud approaches to enterprise file sync and share,” said Richard Edwards, Principal Analyst at Ovum. “Vendors such as ownCloud have identified the particular requirements of this market, and are now astutely placing strategic focus on this sector, developing extensible products that are able to meet custom business requirements and formal compliance demands.”

The new tiered support structure announced today enables organizations to choose the level of support that best meets the needs of their business. These include a Standard Subscription, an Enterprise Subscription, or a custom premium subscription.

The ownCloud Standard Subscription is available for ownCloud 8 Server users and includes customer support from ownCloud five days a week via email during business hours. With ownCloud 8 Enterprise Subscription, users can choose between varying levels of support. The Enterprise Subscription comes with 12x5 email and phone support.  Enterprise Subscription customers who require even more support can purchase custom services to meet their advanced needs.  These could include extended support up to 7x24, accelerated integration, specialized training or other consulting, on top of their Enterprise Subscription.

Enterprise file sync and share is not a one-size-fits-all proposition,” said Markus Rex, CEO and Co-Founder of ownCloud. “Every organization has its own unique set of needs that determine the level of functionality and support they need. The launch of ownCloud 8 with escalating tiers of support will enable ownCloud customers to find the path to enterprise file sync and share that works best for them.”

To learn more about the new ownCloud support options and how best to put ownCloud’s technical expertise behind critical file sync and sharing requirements, join a webinar hosted by ownCloud on Wednesday March 18 at 11:00 a.m. ET.   For more information, please visit www.owncloud.com

About ownCloud

Based on the popular ownCloud open source file sync and share community project, ownCloud Inc. was founded in 2011 to give corporate IT greater control of their data and files — providing a common file access layer across an organization, enabling file access from any device, anytime, from anywhere, all completely managed and controlled by IT. Company headquarters are in Lexington, MA, with European headquarters in Nuremberg, Germany. For more information, visit: http://www.owncloud.com.

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Release ID: 76450