Live Chat Software 2016 Global Market Expected to Grow at CAGR 7.98% and Forecast to 2020

WiseGuyReports.Com Publish a New Market Research Report On – “Live Chat Software 2016 Global Market Expected to Grow at CAGR 7.98% and Forecast to 2020”.



The analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

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Covered in this report

The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

The report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• LivePerson
• Zendesk
• LogMeIn
• LiveChat
• SnapEngage

Other prominent vendors
• Comm100
• Freshdesk
• Intercom
• JivoSite
• Kayako
• LiveZilla
• Olark
• Provide Support
• PureChat
• UserLike
• Velaro
• Woopra

Market driver
• Increased need to improve CRM
• For a full, detailed list, view our report

Market challenge
• Requirement of compliances
• For a full, detailed list, view our report

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Market trend
• Live chat software integration with social media
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

Table Of Contents – Major Key Points

PART 01: Executive summary
• Highlights

PART 02: Scope of the report
• Market overview
• End-user segmentation
• Geographical information
• Vendor selection
• Summation errors
• Currency exchange rates

PART 03: Market research methodology
• Research methodology
• Economic indicators

PART 04: Introduction
• Key market highlights
• Evolution of live chat software

PART 05: Benefits of live chat software
• Improved customer satisfaction
• Increased sales
• Enhanced customer engagement
• Reduced expenses
• Improved business intelligence

PART 06: Market landscape
• Market overview
• Market size and forecast

PART 07: Market segmentation by end-user
• Global live chat software market by end-user
• Retail and e-commerce
• Travel and hospitality
• IT and consulting
• Telecommunication
• Pharmaceutical

PART 08: Geographical segmentation
• Global live chat software market by geography
• Americas
• EMEA
• APAC

PART 09: Market drivers
• Increased need to improve CRM
• Increase in adoption of live chat software in healthcare insurance industry
• Advantages of live chat over other customer support options

PART 10: Impact of drivers

……..CONTINUED

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Release ID: 147598