Cloud applications are becoming more popular than ever, and enabling companies to better fulfill their customer support goals by furnishing them with better access to superior tools. Today Jitbit LP, the UK-based company behind "Jitbit Helpdesk" - a popular helpdesk software app - announced that they have reached 1000 total active customers on the SaaS version of the tool. The company offers both SaaS and on-premise versions of the help desk app, making over 3,000 total customers across both versions. —
The Jitbit Helpdesk ticketing system takes just seconds to install as a cloud-hosted version, offering streamlined and intuitive user interfacing with powerful tools, fully integrated with mailbox, active directories and Google DriveForwarding support emails to the app assigns them a ticket number in a shared inbox for the support team, who then benefit from advanced reporting, bulk-actions and ticket-merging, while the customers themselves get complete transparency, with reports for reads, replies and resolutions.
While most initially opted for the on-site version of the software, the cloud based software as a service solution is becoming increasingly popular thanks to its increased flexibility and agility, allowing support teams to access it from anywhere at any time, on any device. The milestone is a significant one for the company, which has been self funded since its formation ten years ago.
Of the company's recent success, Jitbit CEO Alex Yumas said, "Jitbit Helpdesk is in a great place right now. We have lots of genuinely happy customers. We are funded exclusively by them ensuring our business health depends on their satisfaction, and we are now sitting very healthily within our niche. The growth rates have been incredible, and they continue to accelerate: we've grown our user base by 30% this year alone. I'm proud of the work we've done on Jitbit Helpdesk. Our growth proves that there is a need for an easy-to-use, uncluttered help desk app. We provide it, and our customers love it."
About Jitbit LP: Jitbit LP is a software company based in the UK. Founded in 2005, Jitbit has developed several software applications focusing heavily on customer service market. Its flagship product – Jitbit Helpdesk – has been in active development since 2007. Jitbit is self-funded and profitable.
Release ID: 95369