-- Horizon Health, a leading Australian telehealth provider offering online health consultations to patients Australia-wide, has officially launched a redesigned website and introduced Pax the Platypus as the face of its patient communications. The relaunch marks a shift toward more personal, conversational health content at a time when millions of Australians are struggling with their well-being and want to know more about natural, evidence-based treatment.
The new website, available at www.horizonclinic.com.au, brings a cleaner experience to both new and returning patients, supported by transparent pricing, a streamlined booking process through HotDoc and an expanded knowledge hub. Pax the Platypus now features across the clinic's digital content and social media channels to guide patients through their holistic and personalised health journey.
Why This Matters Now
Australia's healthcare system is under considerable strain and Australians are struggling to find the support they need. Rural and remote communities continue to face long wait times and limited access to qualified practitioners, while cost remains a persistent barrier for many working families, concession card holders, and those managing chronic conditions without a clear care pathway.
Horizon Health was built specifically to address these gaps. The clinic offers telehealth consultations to patients anywhere in Australia, including those in regional NSW, outback Queensland, rural Victoria, and beyond, at a flat rate of $29 for both initial and follow-up appointments. No referral is required. Appointments are available after hours and on weekends, with a 45-minute initial consultation and 15-minute follow-ups designed to give practitioners the time needed to build a complete picture of a patient's health.
With more than 50,000 successful consultations completed and over 100,000 hours of telehealth care provided, the clinic's track record speaks to a genuine and growing need for this model of care.
The clinic's approach sits firmly within the growing conversation around integrative medicine in Australia, combining the rigour of evidence-based practice with a strong commitment to natural health and holistic care. Patients seeking support for natural therapy, symptom management, or a more considered approach to their overall wellbeing can access qualified, AHPRA-registered doctors without the traditional friction of in-person appointments.
Introducing Pax: More Than a Mascot
The decision to introduce a mascot was not taken lightly. Horizon Health's team identified that much of the content in the telehealth space, while medically sound, can feel distant or promotional. Pax the Platypus was created to change that.
The platypus was chosen because it is friendly, adorable and a relatable Australian critter. It is curious, adaptable, and quietly extraordinary. The character speaks directly to Horizon Health's patient community across social media and the website's knowledge hub, sharing wellness reminders, health updates, and practical guidance in a tone that invites conversation rather than simply broadcasting information.
"Pax gives us a way to talk with our patients, not just at them," said Felicity Sewell, Clinic Manager at Horizon Health. "After 17 years working in healthcare and patient support, I know that the moments people feel most looked after are the ones where they feel genuinely heard. Whether that's through a consultation with one of our doctors or through a simple reminder from Pax on social media, that sense of connection matters. Our telehealth model allows us to deliver personalised, holistic care to Australians wherever they are, and the relaunch of our website, along with Pax joining our community, brings that commitment to life in a way that feels real."
A Platform Built Around the Patient
The redesigned website reflects the same patient-first philosophy that guides Horizon Health's clinical model. Booking is straightforward, pricing is displayed upfront, and the FAQ section addresses the questions that genuinely concern patients, from data privacy to whether a camera is required during a consultation.
"The goal with this relaunch was to make sure that someone arriving at our site for the first time, whether they're in inner-city Melbourne or a small town in Western Australia, can understand immediately what we offer, what it costs, and how to get started," said Felicity Sewell. "We have processed over 50,000 consultations on the back of a platform and a team that Australians have trusted, and this website reflects the maturity of what we have built. It is cleaner, clearer, and genuinely easier to navigate because that is what patients deserve from their first point of contact with any health service."
The clinic's practitioners are 100% Australian-trained and AHPRA-registered, and the clinic operates under the standards set by Australia's Therapeutic Goods Administration (TGA). Patients can book directly through HotDoc, and the clinic accepts both standard and concession rates.
Horizon Health currently supports patients across more than 140 conditions, spanning general wellness, symptom management, and areas aligned with natural therapy and holistic healing. The clinic holds a 4.6-star rating on Google from more than 700 verified patient reviews.
About Horizon Health
Horizon Health is a leading Australian telehealth provider offering affordable, personalised online health consultations to patients across the country. Founded on the belief that quality care should not depend on postcode or income, the clinic connects Australians with 100 per cent Australian-trained, AHPRA-registered doctors for evidence-based, holistic care. Initial and follow-up consultations are available for $29, with after-hours and weekend appointments offered as standard. Concession options are available. Horizon Health has delivered more than 100,000 hours of telehealth care and completed over 50,000 consultations. No referral is required to book.
For more information, visit www.horizonclinic.com.au or follow Horizon Health on Facebook and Instagram.
Contact Info:
Name: Horizon Health
Email: Send Email
Organization: Horizon Health
Phone: 1300 610 023
Website: https://www.horizonclinic.com.au/
Release ID: 89188454
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