-- GoTeam, led by CEO Fiona Kesby, has earned its fourth consecutive Great Place to Work certification while also surpassing 1,000 employees in the Philippines. This milestone underscores the company’s reputation as one of the most progressive offshore staffing providers in Southeast Asia, combining culture-driven leadership with advanced AI integration.
Since relocating to Cebu in 2015, Fiona Kesby has become a recognized voice in transforming outsourcing. With more than 18 years of global recruitment experience, she set out to challenge the industry’s status quo—where high turnover and transactional relationships were the norm—by proving that people-first leadership and business growth can go hand in hand.
Her leadership has introduced groundbreaking benefits such as private medical insurance from day one of employment, a first in the Philippine outsourcing sector. She also spearheaded cultural initiatives like appointing Chief Happiness Officers and launching “Connection Cards” to encourage meaningful workplace conversations.
The results speak for themselves: GoTeam now reports an employee engagement score of 85%, far exceeding Gallup’s global benchmark of 21%.
“High engagement doesn’t happen by chance,” said Fiona Kesby, CEO of GoTeam. “It is the outcome of building a workplace where people feel supported, connected, and equipped to succeed.”
Redefining Offshore with AI-Enabled Talent
GoTeam is among the few outsourcing firms worldwide to fully embed AI into the employee lifecycle. Recruitment cycles have been reduced from 45 days to just 8, while AI-enabled coaching, workflow automation, and performance tracking give both clients and employees the tools to thrive.
Clients who transition 100 onshore employees into GoTeam’s offshore model have achieved up to $2 million in net profit within two years, with cost savings of up to 70% and productivity gains of 40%.
“An engaged, AI-enabled workforce doesn’t just perform—it scales smarter,” Kesby explained. “Our clients can focus on growth, knowing their teams are empowered by both technology and culture.”
A Vision for the Future Workforce
Beyond client delivery, Fiona has committed GoTeam to training 100,000 Filipinos in AI skills at no cost, preparing the country’s workforce for the future of automation. This initiative reflects her conviction that leadership is about securing opportunities for people, not just profits.
“Scaling a business should never come at the expense of culture,” Kesby said. “Our mission is to build teams where innovation and empathy work together—proving that you can achieve sustainable growth while also creating meaningful careers.”
Recognition of Leadership Excellence
Fiona Kesby’s impact has been recognized across the region, with honors including Expat of the Year from the CEO Asia Forum, a Silver Stevie Award for Innovative Management, and the ACES Leadership Award. Her leadership style—empathetic, visionary, and future-focused—has established GoTeam as both a workplace of choice and a trusted partner for global companies.
About GoTeam
GoTeam is a leading provider of AI-powered offshore staffing solutions, headquartered in Cebu, Philippines. The company helps businesses scale by connecting them with top Philippine talent, supported by cutting-edge AI tools and a strong culture of engagement. Today, GoTeam serves more than 170 clients globally across industries, from customer support to specialized technical roles.
Contact Info:
Name: Fiona Kesby
Email: Send Email
Organization: GoTeam
Website: https://go.team/
Release ID: 89168579
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