Operations support systems (OSS) can be defined as specialized software. With this software a telecom network serves various functions within the system like service management, network operations and provisioning services. And Business support systems (BSS) is a software whose main job is to offer billing services, customer support processes, fraud management and order management. —
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The prime factor which is driving global OSS/BSS industry is the surging demand for convergent charging/billing. Credit goes to the diversification of the global telecommunication industry, communication service providers offering mobile commerce, data, voice, multimedia and other types of telecommunication services. Ability to get all the services from the same provider is the reason behind upliftment in the demand convergent billing also because it is convenient for both the service provider and consumer.
Addition of software-defined networks to the stabilized virtualization of network components are letting service provider networks explore new solutions. Arrival of newer technologies such as 3G, 4G and LTE propels CSP to offer VoIP, wireless and a lot of identical services to different businesses and consumer devices.
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Increment in disposable incomes and the steps towards low-cost and feature packed smartphones have become the backbone of the booming telecom industry over the past decade. Especially, Asia Pacific telecom industry is nowhere showing signs of slowing down, with the strong urbanization in China and India is opening gates of opportunity for OSS/BSS industry players.
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