RESULTS FROM the 2019 Auto Express Driver Power Survey show that GEM Motoring Assist has kept its place as the UK’s number one breakdown recovery provider for the seventh year running. The result also means GEM has occupied Auto Express’s top position for nine out of the past 12 years. —
The survey showed that the GEM team were regarded as ‘excellent at keeping customers informed’ when they called for breakdown assistance, and that staff were ‘very friendly.’ There was also high praise for the ‘strong value for money’ offered by GEM.
Commenting on the Auto Express award, GEM chief executive Paula Williams said:
“This is great news for GEM, and we offer our sincere thanks to everyone who voted for us this year.
“There are more options than ever when it comes to choosing a breakdown recovery provider. Every member of the GEM team understands that motorists want fast, reliable service and the best possible value for money. They want a clear and simple purchasing process without expensive add-ons, and they certainly don’t want cynical price hikes when the time comes to renew their policy.
“I am proud that GEM understands this and continues to deliver the service they want. As a result of our efforts, we benefit from high levels of recommendation and referral by our members to friends and family.
“It’s also worth mentioning that the quality of GEM’s service goes beyond the roadside, as we are always ready with our friendly, personal service that’s just a phone call away. So whether it’s motoring advice, a technical query or anything else relating to your driving needs, we are always pleased to hear from you.”
GEM’s success comes down to their great understanding of what outstanding customer service looks like. 67.8% of their customers waited less than an hour for help to arrive and 29.9% were towed to their garage of choice. GEM’s friendly staff also kept them up to date with information throughout. Add in the great value for money and two different cover options and you can see why GEM has been a winner so many times!
For more information about GEM Motoring Assist, please contact Neil Worth on 01342-825676, or email email@example.com. Please address any postal queries to GEM Motoring Assist, Station Road, Forest Row, East Sussex, RH18 5EN and check out their website https://www.motoringassist.com/ for any further information you need.
Name: Neil Worth
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Organization: GEM Motoring Assist
Address: GEM Motoring Assist, Station Road, Forest Row, East Sussex, RH18 5EN
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