-- CX Pilots, the world’s leading consultancy specializing in B2B customer experience (CX) for professional services firms, today announced the release of its highly anticipated Insight Report, “Creating and Leading Your Organization’s CX Governance.” This comprehensive guide sets a new standard for CX governance, offering professional services organizations a clear, actionable framework for driving customer-centric transformation and measurable business results.
The report addresses a critical gap in the market: the absence of formal CX governance models that unify organizations around client experience. Drawing on years of industry expertise, CX Pilots details how a cross-functional governance cohort can align CX vision, strategy, resources, and standards across departments, ensuring a consistent and effective approach to customer experience management.
“CX governance is the backbone of sustainable customer experience,” said a spokesperson for CX Pilots. “Our latest report provides professional services firms with the tools and best practices needed to build dedicated governance structures, foster organization-wide commitment, and deliver exceptional client outcomes.”
Key highlights of the report include:
- A step-by-step framework for establishing and empowering a CX governance cohort
- Strategies for aligning CX initiatives with business strategy and goals
- Guidance on integrating diverse stakeholder perspectives-including skeptics-to drive pragmatic, organization-wide change
- Practical insights for navigating the complexities of multi-stakeholder B2B customer journeys
The “Creating and Leading Your Organization’s CX Governance” Insight Report is now available for download on the CX Pilots website.
About CX Pilots
CX Pilots is the world’s leading consultancy for B2B customer experience in professional services firms.. Since establishing the customer experience discipline for professional services firms in the 1990s, the firm has demonstrated measurable success in enhancing client journeys across leading global enterprises. Through rigorous research methodologies, strategic frameworks, and implementation expertise, CX Pilots enables organizations to systematically elevate customer interactions, resulting in quantifiable business growth and sustainable client retention metrics. Their evidence-based approach has positioned them as trusted advisors to firms seeking competitive differentiation through superior experience delivery.
More information about CX Pilots can be found on the business website. Alternatively, a representative for the company can be contacted directly using the information provided below.
Contact Info:
Name: Joe Bell
Email: Send Email
Organization: CX Pilots
Address: Research Triangle Park
Phone: 1 801 557-1145
Website: https://www.cxpilots.com/epiphanies/cx-governance
Release ID: 89159026
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