ZenDesk reports 82 percent of consumers have discontinued engaging in business with a company as a result of poor customer service. One problem many consumers encounter, however, is they cannot find contact information for the company to discuss their issue. NewVoice states 53 percent of consumers become irritated when they aren't able to speak to a human immediately. ContactFound ( — https://contactfound.com) wishes to change this and has launched a 100 percent free resource for consumers to improve their customer service experience.
"With the help of ContactFound (Contactfound.com) individuals find they are able to locate a phone number, email address, web page support, social media and online chat options for top companies. Users find they are able to speak to actual people with the help of shortcuts, and this help tends to be better and faster,"Jiading Hong, spokesperson for ContactFound, announces.
ZenDesk states 72 percent of consumers link bad customer service to having to speak to several individuals when trying to get an issue resolved. Harvard Business Review also found that 56 percent become frustrated when they have to re-explain an issue to someone in the service department. ContactFound works to connect an individual to the right person the first time to avoid similar issues.
"New features continue to be added to the site to improve the user's experience. This includes items such as ratings, comments and call experience from users. Consumers have the option of visiting the site before shopping with a company to determine the level of customer support offered and information on resolutions of these contacts with a company," Hong continues.
Businesses likewise benefit from ContactFound. NewVoice announces half of all consumers will use a company more often following a positive customer service encounter. ZenDesk explains on this and states the consumer will continue to work with this company for two or more years after a good experience, and 52 percent say that make more purchases from a company after an encounter of this type.
"Competition remains fierce in most industries, thus consumers have more options than ever before. When customer service is lacking in one business, they are no longer forced to spend their money with that company. ContactFound is here to help consumers get a resolution for their issue and a place to share information with others concerning their good or bad experience. This is sure to be appreciated by all," Hong states.
ContactFound.com serves as a 100 percent free resource to help consumers find customer service and support options faster for top companies.
Name: Jiading Hong
Email: Send Email
Release ID: 183086