Enterprising communication software firm Click4Assistance has introduced Santabot, a Coni-powered chatbot that will listen to children’s Christmas wishes during COVID-19 in the event that the real Santa cannot. —
“Santa hasn’t been able to meet as many children to hear about their Christmas wishes this year due to COVID,” the company says. But now, “he is getting with the times and teaming up with Click4Assistance to develop a chatbot to ensure that every child gets to speak with him.” Both children and adults alike can enjoy Click4Assistance’s chatbot. It’s free.
The communication software firm hopes that its Santabot will spread a little joy and showcase advances in its Coni chatbots: systems that ask users structured questions with multi-choice answers to resolve issues without requiring a human assistant.
Santabot first asks users whether they are a child or an adult. When children click “child (under 18),” it then proceeds to quiz them with a series of multi-choice questions, including what they most like about Christmas.
Children then have a series of options, including “presents.” Clicking presents, Santa then asks if the child has been good this year. If they have, he reminds them “to be kind” and tells them that he will be seeing them this Christmas Eve.
The firm’s seasonal chatbot is tongue-in-cheek, but it carries a serious message for business. Coni-style chatbots offer users tremendous utility while avoiding the frustrations of regular bots, thanks to the unique way in which they structure questions and responses. By making questions multi-choice and getting users to click premade answers, Click4Assistance narrows the parameter space, providing useful assistance where it can and routing all other inquiries to human customer service reps.
Click4Assistance has been providing online instant messaging software for more than a decade. The firm is wholly UK-based and is committed to the concept of website chat implementation. It takes online safety seriously and makes data integrity a top priority.
The Santabot is an example of the company’s philosophy in action. Before children can begin chatting to Santa, it reminds them that they should always avoid revealing any personal information online. It also asks if an adult is present as an additional layer of security.
For children, Santabot is just a bit of fun. But for companies, it is instructive. It demonstrates modern chatbot capabilities and how they can reduce customer service costs.
For more information on the Santabot and Click4Assistance’s products, call press contact Jill Stephens on 01268 524628 or email firstname.lastname@example.org. Please send all mail correspondence to 11 Lords Court, Cricketers Way, Basildon, Essex. SS13 1SS. To experience the Santabot, visit https://www.click4assistance.co.uk/live-chat-with-santa.
Name: Jill Stephens
Email: Send Email
Address: 11 Lords Court, Cricketers Way, Basildon, Essex. SS13 1SS
Phone: 01268 524628
Release ID: 88990922