Unified communications as a service is a model of delivery that includes a range of communication services, applications, and collaboration that are delivered via a network by outsourcing through a third-party provider. The UCaaS offers diverse features including Voice over Internet Protocols (VoIP), unified instant messaging, single user interface, updated software systems, flexible device connectivity, and cost-efficient operations. It is expected that the global Unified Communications as a Service (UCaaS) market size is projected to reach USD 31 billion by 2025 —
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Unified communications as a service platform enables enhanced communication within the enterprise. This service comes under the category of “as a service” or “cloud service” delivery mechanisms. Unified communications as a service allow communication of businesses from cloud and enterprise to cloud. There is a wide range of benefits offered by the unified communications as a service platform including:
Probability and Productivity: UCaaS provides a hybrid work environment for communication between teams. Also, this service enhances team productivity by eliminating multiple platforms.
Fewer Silos: As this UCaaS is a hybrid platform, silos can be eliminated enabling a healthy workflow.
Data Security: Remote work means security concerns for many organizations. The data through UCaaS platforms are offered additional security, encryption, and are embedded with tools that prevent fraud.
Boosts revenue growth: The customized UCaaS platform enables better communication with customers thereby helping enterprises drive value.
The high adoption of smartphones, the internet, cloud-based infrastructure is boosting the growth of Unified Communications as a service market. The rate of adoption of this platform is increased over the last decade. This trend is anticipated to propel Unified communications as a service market. The revenue growth for the Unified communications as a service may exceed $20 billion by 2022. Moreover, the growing demand for AI-based platforms has also spurred the Unified communications as a service market.
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Importantly, video today has become the main means of communication for many businesses both large and small. This shift is due to the current pandemic situation which has forced businesses to adopt video-enabled services to communicate with peers and stay connected. The companies like Webex, Cisco, Microsoft Teams, Zoom, and more such enterprises are heavily investing in this trend. Thus, video is the main driver which is one of the major factors driving growth in the Unified Communications as a service market.
The major players of the global UCaaS market are RingCentral, 8x8, LogMeIn, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-Lucent Enterprise, and others.
Segment Overview of Global Unified Communication as a Service (UCaaS) Market
Component Overview, 2018-2025 (USD Billion)
• Unified Messaging
• Collaboration Platforms and Applications
Industry Vertical Overview, 2018-2025 (USD Billion)
• Telecom and IT
• Consumer Goods & Retail
• Public Sector & Utilities
• Logistics & Transportation
• Travel & Hospitality
Regional Overview, 2018-2025 (USD Billion)
• North America
o Rest of Europe
• Asia Pacific
o Rest of Asia-Pacific
• Middle East and Africa
o South Africa
o Rest of Middle East and Africa
• South America
o Rest of South America
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