-- Sritama De, Director of Application Delivery at Fetch Pet Insurance, has received a 2026 Global Recognition Award in the leadership category. The honor recognizes her guidance of a globally distributed insurance technology group through the unsettled early years of a start-up, and it rests on a record that can be measured. That record includes seven-figure annual recurring revenue and five consecutive years without staff turnover.
De is responsible for the policy, billing, and claims systems that Fetch Pet Insurance relies on every day, and her work connects the management of people and processes to financial results. The award panel screened the nomination and scored it with the Rasch model, which placed her ratings for encouraging innovation, implementing strategy, motivating others, and ethical decision-making at the top of the scale. Her record gives other technology teams in insurance a clear point of reference, since it links sprint output, earnings, and retention in one body of work.
Photo Courtesy of Sritama De
Delivery Discipline Under Start-Up Constraints
Fetch Pet Insurance brought De on board in August 2021, when its Chief Technology Officer personally selected her to steady technical operations while the business worked out how to grow. She took charge of development and maintenance for the Sapiens PolicyPro and BillingPro platforms and the native claims processing applications, and she runs roughly seventeen sprints each year across those systems. Her team of 21 works from the United States and India within resource parameters that require careful capacity management as demand rises.
Her responsibilities extend beyond sprint planning since she directs production and lower-environment deployments that support product rollouts, insurance rate filings, and bordereau reporting. Working with front-end engineering, she leads through system demonstrations and design sessions, which shortens the time needed to connect partners such as shelter portals, veterinary integrations, and pet hospitals. Daily, she coordinates up to 35 people drawn from full-time staff, the Sapiens product group, and systems integration partners, and the group delivers against Agile requirements.
Revenue Growth Through Operational Rigor
Her work in the 2025 to 2026 fiscal year, built on more than seventeen sprints, contributed to notable annual recurring revenue, steady growth, and stronger customer retention. For an insurer, the link between engineering and earnings is direct: the speed at which rating, billing, and claims capabilities reach production determines how quickly products go to market. A dotted-line reporting relationship with the senior vice president of operations places her at the intersection of technical and financial performance.
De reviews daily reports with senior management to set incident and backlog priorities, and she converts analytical findings into improvement work ranked by business impact, operational risk, customer impact, and strategic value. She aims to protect the production book of business from disruptions that affect policyholders, where retention is won or lost. She introduced procedures that use artificial intelligence for claim creation, document review, and claim preparation before manual adjudication, so adjusters can spend their time on judgment.
The results rest on more than twenty years in insurance, which began with life insurance sales and training and continued with a postgraduate diploma from the National Insurance Academy in Pune. At Accenture and Ernst & Young, she led Duck Creek policy administration programs for carriers operating across 50 states, managed 17 people, mostly based offshore, and contributed to proposals that converted into roughly $1 million in advisory sales. Further study at the University of Illinois Urbana-Champaign, Harvard Business School Online, and the Georgia Institute of Technology keeps her knowledge current. Colleagues at Accenture and AXIS Capital have endorsed her skills in people management, business analysis, and requirements gathering.
Final Words
Alex Sterling of Global Recognition Awards said, "Sritama De has shown that a distributed team can grow revenue and keep every member for five years when the leader sets clear priorities and treats people fairly, and that is why she has earned a 2026 Global Recognition Award." The remark reflects a five-year record of zero turnover, which is significant because the group includes new parents and operated under budget limits that would test most managers. Outside the workplace, De gives time to Advancing Women Executives, LeanIn. Org. And animal welfare causes, which reflect the same ethical standards she applies at work.
The results show a leader who raises output and keeps her people, and the two outcomes support each other. Her approach offers a practical reference for start-ups that need to expand delivery without losing the people who make it possible. Other technology leaders can measure their practices against hers, since the evidence is specific and drawn from a single organization.
About Global Recognition Awards
Global Recognition Awards is an international organization that recognizes exceptional companies and individuals who have made significant contributions to their industry.
Contact Info:
Name: Alex Sterling
Email: Send Email
Organization: Global Recognition Awards
Website: https://globalrecognitionawards.org/
Release ID: 89208182
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