On Tuesday, 23rd April 2019, Charter Communications, one of the country’s leading communications provider, doubled the internet speed that is being provided to subscribers in Nebraska. The fact was followed by countless calls to — Spectrum Customer Service, from confused customers enquiring about higher internet speeds than regular.
Spectrum, the services arm of Charter Communications, released a statement saying that internet speeds for the entry-level package will be doubled from 100 Mbps to 200 Mbps free of charge. The company further explained that new customer packages would start from the new speeds whereas existing customers were upgraded automatically.
In addition to doubling the internet speeds without any change in subscription fees or contracts, existing customers were given some more good news. Spectrum is currently in the process of replacing all the outdated modems of existing customers with newer, more advanced models. Customers are being requested to wait for Spectrum technical support to get in touch with them and schedule a visit. Only customers with outdated modems would be eligible for a free replacement.
Some customers may choose to connect their own Wi-Fi routers with the new modems, instead of opting to have one provided by Spectrum for a few more dollars added to their monthly bill. This is not recommended but is entirely possible.
The internet speeds for customers located in Lincoln, Hastings, Kearney and surrounding areas have been updated so far.
Spectrum services have witnessed a rise in customer interest since the news was announced. The spokesperson for Spectrum said that the company is dedicated to providing the most value for their customers wherever possible. By doubling the entry-level internet speeds to 200Mbps as well as upgrading customer modems free of charge, Spectrum is working tirelessly to maintain exceptional standards of service. The spokesperson concluded that Spectrum would endeavor to put the needs of their customers first.
Spectrum is the label under which Charter Communications offer their home and business communication solutions. Charter Communications is the fastest growing provider of Internet, Voice and Broadcast services across the United States. They take pride in connecting more than 26 million satisfied customers across the country. Charter has made considerable investments towards developing the infrastructure and the implementation of a fully interactive, two-way advanced fiber network. The network allows Charter to offer the highest speed internet, crisp voice, and HD TV Channels.
Release ID: 512652