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SmartMeasures, a leading provider of AI-powered customer engagement solutions, is thrilled to introduce its pioneering Debt Reduction solution to the US energy market. This groundbreaking technology harnesses the power of Predictive AI and behavioral science to predict customer debt risk and proactively engage customers before their debt escalates.
This launch marks a pivotal step in SmartMeasures’ mission to revolutionize debt management by providing businesses with managed AI solutions that have been proven to reduce customer debt.
“Slow pay and bad debt reduction efforts have traditionally relied on dunning and collection processes enhanced by external credit reporting agency data. However, this is not effective for the energy sector since the energy bill is often the first warning sign of financial strain. Our AI solution predicts with accuracy those customers who are at risk of falling behind and generates a series of outreach methodologies using behavioral science that has proven to dramatically improve payments, reduce bad debt, and provide a positive customer experience,” said Libby Dale, Co-Founder of SmartMeasures.
SmartMeasures’ platform does more than just identify at-risk customers; it categorizes them based on individual circumstances and behavioral traits. "Effective communication requires a nuanced approach tailored to specific customer groups," Libby notes. "What works for one group might not be suitable for another. Our use of behavioral science enables us to craft messages that not only engage customers but also encourage positive payment behaviors."
Acknowledging the inherent risks in deploying AI software, SmartMeasures offers its Debt Reduction solution as a managed service, which does not require a software implementation, thereby minimizing risk while maximizing effectiveness and value for its clients through Predictive AI and advanced data analytics.
You can read a Case Study on how ENGIE is using this solution: https://smartmeasures.ai/case-studies/debt-case-study
About SmartMeasures
SmartMeasures is a global AI solutions company specializing in delivering dramatic improvements in churn and bad debt through a managed service that merges Predictive AI with behavioral science. With a mission to drive tangible business outcomes by accurately predicting and influencing human behavior, SmartMeasures empowers organizations to make data-driven decisions that fuel growth, profitability, and customer lifetime value.
To learn more visit https://smartmeasures.ai/
Contact Info:
Name: Libby Dale
Email: Send Email
Organization: SmartMeasures
Address: Level 14, 330 Collins St Melbourne, Australia 3000
Phone: +61400 633 729
Website: https://smartmeasures.ai
Release ID: 89141250
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