Republic Bank Snaps up International Banker Awards for Best Commercial Bank and Best Innovation in Retail Banking

International Banker recently held its annual Banking Awards to acknowledge the top banking institutions and individuals in North and South America. Republic Bank received the awards for Best Commercial Bank of the Year and Best Innovation in Retail Banking Trinidad and Tobago 2018.

International Banker offers a global view of banking and finance. Each year through the Banking Awards, it recognises the leading banking institutions and individuals that have set the bar for industry excellence. The 2018 Banking Awards acknowledge the organisations and individuals within the banking and financial industries in North and South America that drive global economic commerce, create capital and opportunities for economic growth within their regions, set the benchmarks for technological advancement and customer service, while maintaining high levels of regulatory compliance and corporate governance. The standout institutions working within retail, commercial, investment and private banking are recognized with these awards. In addition, special awards are given to outstanding CEOs in each region.

Honoured with the awards forBest Commercial Bank of the Year Trinidad and Tobago 2018 and Best Innovation in Retail Banking Trinidad and Tobago 2018to acknowledge and celebrate its innovation and leadership in the areas of commercial and retail banking in Trinidad and Tobago, Republic Bank has achieved a prominent position on the International Banker North and South America Banking Awards 2018 list.

Republic Bank Ltd., headquartered in Port of Spain, Trinidad and Tobago, is one of the largest, and oldest, banks in the Caribbean. The bank traces its roots to Colonial Bank, founded in 1837, and has grown to launch subsidiaries in other centres, such as Barbados, Guyana and Grenada. While staying true to its mandate to faithfully manage the funds of its commercial and retail customers, Republic Bank has also distinguished itself by going the extra mile toward fulfilling its corporate-social-responsibility obligations.

Through its strategic pillar of engaging the "Right Customers via the Right Channels and at the Right Cost", Republic Bank has built its digital strategy around meeting its customers where they are most comfortable in response to the changing customer trends and behaviours that the Bank has observed. For Republic Bank, engaging the right customers via the right channels and at the right cost involves managing the services it provides through both its brick-and-mortar branches and electronic channels so that it delivers the products customers want, through the channels they prefer, while improving the efficiency of the Bank’s service. This can mean anything from making modifications to the branch network, as necessary, to also expanding its range of electronic services to suit the needs of its increasingly tech-savvy customers. The result has been a digital strategy that is primarily driven by a desire to improve the ease and speed with which customers can reach the Bank.

Alongside its digital strategy is its flagship CSR programme, the Power to Make A Difference, built on four pillars: the Power to Care, the Power to Help, the Power to Learn and the Power to Succeed. This programme is the main vehicle through which the Bank achieves its vision of building successful communities. Each of the programme’s four pillars adopts a different approach. The Power to Care supports healthcare, with special focus on care for the elderly and needs of the “differently-abled”. The Power to Learn is centred on empowering youth through education and culture. The Power to Succeed supports business development, sports and the preservation of the environment, via the promotion of environmental awareness and sustainable practices. The Power to Help works towards the alleviation of poverty and the creation of opportunities for socially marginalised persons to grow and achieve.

Republic Bank’s CSR initiatives have allowed it to reach out and be part of its customers' lives in more than just a financial way.

About International Banker: International Banker is the flagship brand of Finance Publishing. Finance Publishing is one of the world’s leading sources of authoritative analysis on finance, international banking and world affairs. It delivers information with excellence through a wide range of accessible formats, from websites, newsletters and magazines, to conferences.

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Website: https://internationalbanker.com/banking/interview-with-ms-michelle-palmer-keizer-general-manager-group-marketing-and-communications-republic-bank-limited/

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