Zion Market Research has published a new report titled “Queue Management System Market By Deployment (Cloud-Based and On-Premises), by Type (Virtual Queuing and Linear Queuing), and by Application (Hospitals & Clinics, Banks & Financial Institutions, Retail Outlets, Private Utility Service Providers/Airline Check-In Counters, Self-Service Restaurants, Government Offices, Telecom Service Centers, and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast, 2018–2025”. According to the report, the global queue management system market was approximately USD 420 million in 2018 and is expected to generate around USD 557 million by 2025, at a CAGR of around 4.19% between 2019 and 2025. —
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A queue management system manages and examines the flow of people in business, to improve the end-user waiting time. It helps to eliminate long lines, boost staff productivity, reduce customer complaints, provide valuable data, and improve the business image. It is also used to manage and control queues, improve staff efficiency, and enhance customer experience. The global queue management system market is growing swiftly, owing to technological advancements, availability of low-cost and easy-to-set-up queue management solutions. Additionally, flourishing retail, financial, hospital, and restaurant sectors and the increasing adoption of queue management systems are also helping propel the queue management system market globally. Moreover, the growing focus on building better customer relationship and improve customer satisfaction of different sectors will further fuel this global market in the future. However, the booming e-commerce industry, operational inefficiency, and high initial cost of deployment may hinder the global queue management system market to some extent.
The global queue management system market is fragmented on the basis of deployment, type, and application. Based on deployment, the market includes cloud-based and on-premises. Cloud-based type is expected to witness rapid market growth in the future, owing to its growing adoption by various enterprises due to its affordability, flexibility, and accessibility. Based on type, the market is bifurcated into virtual and linear queuing. Virtual queues are expected to grow rapidly, as they provide improved contact center operation and better customer experience. Based on application, the market includes hospitals and clinics, retail outlets, private utility service providers/airline check-in counters, banks and financial institutions, telecom service center, self-service restaurants, government offices, and others. The retail sector dominated the market in 2018.
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North America dominated the global queue management system market with the highest revenue share in 2018, due to technological advancements, increasing adoption of queue management systems, and the presence of key market players. North America is estimated to remain at the top market position over the forecast time period, owing to the increasing public and private funding for R&D. Europe contributed the second largest revenue share in 2018 for the global queue management system market, due to the wide adoption of technologically advanced products and increasing spending on infrastructure. The Asia Pacific queue management system market will register the highest CAGR in the future, owing to an increasing population base and growing technical knowledge.
Some key players of the global queue management system market include Seehash Softwares, Lavi Industries, Advantech, AKIS Technologies, ATT Systems, Skiplino, QLess, Q-Matic, AURIONPRO, XIPHIAS Software, and QMinder.
This report segments the global queue management system market into:
Global Queue Management System Market: By Deployment
Global Queue Management System Market: By Type
Global Queue Management System Market: By Application
Hospitals and Clinics
Banks and Financial Institutions
Private Utility Service Providers/Airline Check-In Counters
Telecom Service Centers
Global Queue Management System Market: By Region
The Middle East and Africa
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