-- For Thiago Sá Freire, the future of government technology starts with the people who use it.
Nearly 100 days after becoming CEO of OpenGov, Sá Freire is moving quickly to define the company's next chapter. His vision centers on helping government employees work more effectively through a unified platform that brings together data, workflows, and AI.
That strategy came into focus recently when OpenGov unveiled an expanded Public Service Platform and a new generation of AI capabilities designed to help agencies operate from a single system rather than a patchwork of disconnected applications. The launch offers one of the clearest indications yet of how Sá Freire intends to lead the company following its leadership transition in April.
He inherits a business that has grown into one of the largest technology providers dedicated to state and local government. More than 2,000 cities, counties, school districts, state agencies, and special districts use OpenGov software, and one in three Americans now access government services powered by the company's technology. That reach gives OpenGov a significant role in how public agencies operate and serve their communities.
The transition comes at a pivotal moment for government. Agencies across the country are grappling with workforce shortages, aging infrastructure, rising resident expectations, and mounting pressure to deliver more with limited resources.
At OpenGov's annual conference in Chicago, Sá Freire outlined an expanded vision for the company's Public Service Platform, bringing together enterprise resource planning, human capital management, permitting and licensing, procurement, budgeting, payroll, and asset management on a common foundation.
"Government technology works best when built alongside the people who use it every day," Sá Freire said during the event.
The strategy reflects OpenGov's belief that government technology is moving beyond traditional systems of record toward what the company describes as systems of action, platforms that not only store information but help employees understand, prioritize, and complete work.
At the center of that effort is OG Assist, an AI assistant embedded directly into the platform's workflow layer. Unlike standalone AI tools, OpenGov says OG Assist operates within each agency's existing permissions, workflows, and data environment.
The company says the assistant is designed to help employees understand information, identify next steps, complete tasks, and surface operational insights while maintaining human oversight and control. Customer data remains private to each agency and is not shared across environments, according to OpenGov.
The AI expansion extends beyond conversational assistance.
Within Enterprise Asset Management, OpenGov introduced a Work Planner that automatically builds daily schedules based on workload and staff availability. New scenario-planning tools allow agencies to model investments and evaluate long-term cost, condition, and risk outcomes.
In Permitting and Licensing, the company unveiled AI Review capabilities designed to identify issues earlier in the review process. The system can surface potential concerns for applicants before plans reach reviewers and assist staff in evaluating submissions against applicable codes and requirements.
The broader platform strategy also includes OpenGov's expansion into Human Capital Management, bringing workforce, finance, and operational data together within a unified environment.
The product announcements arrive two years after Cox Enterprises acquired majority ownership of OpenGov. Founder and former CEO Zac Bookman, who launched the company in 2012 with a mission to make government more effective and accountable, now serves as co-founder and chairman emeritus.
Before becoming CEO, Sá Freire served as president and chief operating officer. He joined OpenGov in 2022 after leadership roles at Chorus.ai, Hudl, Oracle, and Responsys.
For Sá Freire, the challenge now is redefining how governments use technology to serve their communities.
Leadership transitions often focus on preserving continuity. OpenGov's early moves suggest the company intends to accelerate investment in AI, deepen integration across government operations, and strengthen its position as a strategic technology partner to public agencies.
The ultimate measure of success will be whether those technologies help governments deliver faster services, operate more efficiently, and build greater trust with the communities they serve.
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