Octopus Tech Solutions, a web solutions company, has now announced that they are venturing into the BPO sector by offering a wide range of outsourcing services to various industries. They will be offering multi channel support services that will allow businesses to provide customer service on channels like voice, chat, email as well as social media. —
Some of the offerings of their call center services include:
Inbound Call Center Services
Octopus Tech offers inbound call center services in India that include call answering services, toll-free services, customer care services, technical support services etc. These services will help businesses provide their customers with quality services over the phone. This inbound service can also be used by companies to enhance their revenues by cross-selling and up-selling to their existing customers.
Inbound support services will also be beneficial for nurturing inbound leads, converting them into clients and also for maintaining the brand image by providing timely resolutions to customer’s queries.
Outbound support services
Octopus Tech’s outbound call center services in India involve services like lead generation, customer retention, sales services, appointment scheduling, customer feedback etc. These outbound services play a major role in boosting the revenue of companies by generating sales of their services and/or products to their existing customers as well as helping them obtain new customers. Outbound services play an important role in the business development efforts of every company.
Octopus Tech’s telemarketing services will help companies get the word out for their products and services. The telemarketing services offered by Octopus Tech will be divided into two categories - B2C Telemarketing and B2B Telemarketing.
Under their B2B Telemarketing services, they will allow businesses to use their service to get in touch with other businesses and their high-level executives in order to inform them about their services and even try to book meetings with their sales teams.
B2C Telemarketing services will allow companies to call potential end users of their products or services to educate them about their features, benefits and convince them to make a purchase either directly from them or direct those customers to either a physical retail store or an e-commerce website for completing the purchase.
Technical Support Services
Octopus Tech is also offering Technical Support services that various electronics and technology manufacturing companies can utilize to provide their customers with an IT help desk. This help desk can be a one stop for all their customer’s technical support needs for a wide range of products.
These products can range from computer systems to computer peripherals like scanners, printers, routers and even various software support services like OS support and email client support.
Octopus Tech has a well trained and certified team capable of handling technical issues of various devices and operating systems. Their technical support service can also be used to provide tech support to consumers of consumer electronics companies.
An important part of their offering that Octopus Tech wants to highlight is their multi channel support. Their COO, Himmat Singh Bajwa had this to say - “We recognize the need of customers today to reach companies on multiple platforms. We want to offer customer care outsourcing on all these possible platforms including voice, chat, email and even social media”.
About Octopus Tech:
Octopus Tech was established in the year 2012 in Chandigarh as a complete web solutions company. They initially started with offering website design and development services. Later, this company expanded their list of services to E-Commerce Development, CMS Development, Mobile App Development, Graphic Designing and Digital Marketing Services.
Now, Octopus Tech has also setup their BPO service operations and they will be providing customer care outsourcing and other call center services across India as well as Internationally.
Name: Himmat Singh
Email: Send Email
Organization: Octopus Tech Solutions Pvt Ltd
Address: SCO 142-143 Sector 34 A, Chandigarh, 160034
Phone: +91 99150 28029
Release ID: 238523