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The analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.
ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an organization. These tools are provided through people, processes, and technologies. ITSM delivers end-to-end services using best practice models, instead of managing each IT component separately.
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Covered in this report
The report covers the present scenario and the growth prospects of the global information technology service management (ITSM) market for 2016-2020. To calculate the market size, the report considers the revenue generated from ITSM tools provided to companies physically, virtually, and over cloud environments.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
The report, Global Information Technology Service Management (ITSM) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
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Key vendors
• BMC Software
• CA Technologies
• HP
• BM
Other prominent vendors
• Absolute Software
• Axios Systems
• Cherwell Software
• Citrix Systems
• Compuware
• EasyVista
• EMC Infra
• Epicor Software
• FrontRange Solutions
• Fujitsu
• HEAT Software
• Hornbill
• LANDesk Software
• ManageEngine
• Microsoft
• OMNINET
• Oracle
• SAManage
• Serena Software
• ServiceNow
• Sunrise Software
• SunView Software
• Symantec
• SysAid Technologies
• TCS
• TOPdesk
• Vivantio
• VMware
• VMware
Market driver
• Need to reduce IT costs while gaining flexibility
• For a full, detailed list, view our report
Market challenge
• Lack of quality standards in SLAs
• For a full, detailed list, view our report
Market trend
• Increased adoption of third platform
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
Table Of Contents – Major Key Points
PART 01: Executive summary
• Highlights
PART 02: Scope of the report
• Market overview
• Top-vendor offerings
PART 03: Market research methodology
• Research methodology
• Economic indicators
PART 04: Introduction
• Key market highlights
• Market overview
PART 05: Market landscape
• Global ITSM market by application
PART 06: Market segmentation by application
• Global configuration management market
• Global availability and performance management market
• Global network management market
• Global application performance management market
• Global (database management system) DBMS market
• Others
• Global ITSM market by end-user
PART 07: Market segmentation by end-user
PART 08: Geographical segmentation
• Global ITSM market by geography
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
..……CONTINUED
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