-- Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
In 2018, the Global Customer Care BPO Market size was 55500 million US$ and it is expected to reach 81700 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.
Top Companies:
Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.
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Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Customer Care BPO status, future forecast, growth opportunity, key market and key players.
To present the Customer Care BPO development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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Some Points From Table of Content:
Chapter One: Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2014-2025)
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application (2014-2025)
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
Chapter Two: Global Growth Trends
2.1 Customer Care BPO Market Size
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions (2014-2025)
2.2.2 Customer Care BPO Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
Chapter Three: Market Share by Key Players
3.1 Customer Care BPO Market Size by Manufacturers
3.1.1 Global Customer Care BPO Revenue by Manufacturers (2014-2019)
3.1.2 Global Customer Care BPO Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Customer Care BPO Market Concentration Ratio (CRChapter Five: and HHI)
3.2 Customer Care BPO Key Players Head office and Area Served
3.3 Key Players Customer Care BPO Product/Solution/Service
3.4 Date of Enter into Customer Care BPO Market
3.5 Mergers & Acquisitions, Expansion Plans
Chapter Four: Breakdown Data by Type and Application
4.1 Global Customer Care BPO Market Size by Type (2014-2019)
4.2 Global Customer Care BPO Market Size by Application (2014-2019)
Chapter Five: United States
5.1 United States Customer Care BPO Market Size (2014-2019)
5.2 Customer Care BPO Key Players in United States
5.3 United States Customer Care BPO Market Size by Type
5.4 United States Customer Care BPO Market Size by Application
Chapter Six: Europe
6.1 Europe Customer Care BPO Market Size (2014-2019)
6.2 Customer Care BPO Key Players in Europe
6.3 Europe Customer Care BPO Market Size by Type
6.4 Europe Customer Care BPO Market Size by Application
Chapter Seven: China
7.1 China Customer Care BPO Market Size (2014-2019)
7.2 Customer Care BPO Key Players in China
7.3 China Customer Care BPO Market Size by Type
7.4 China Customer Care BPO Market Size by Application
Chapter Eight: Japan
8.1 Japan Customer Care BPO Market Size (2014-2019)
8.2 Customer Care BPO Key Players in Japan
8.3 Japan Customer Care BPO Market Size by Type
8.4 Japan Customer Care BPO Market Size by Application
Chapter Nine: Southeast Asia
9.1 Southeast Asia Customer Care BPO Market Size (2014-2019)
9.2 Customer Care BPO Key Players in Southeast Asia
9.3 Southeast Asia Customer Care BPO Market Size by Type
9.4 Southeast Asia Customer Care BPO Market Size by Application
Chapter Ten: India
10.1 India Customer Care BPO Market Size (2014-2019)
10.2 Customer Care BPO Key Players in India
10.3 India Customer Care BPO Market Size by Type
10.4 India Customer Care BPO Market Size by Application
Chapter Eleven: Central & South America
11.1 Central & South America Customer Care BPO Market Size (2014-2019)
11.2 Customer Care BPO Key Players in Central & South America
11.3 Central & South America Customer Care BPO Market Size by Type
11.4 Central & South America Customer Care BPO Market Size by Application
Chapter Twelve: International Players Profiles
12.1 Teleperformance SA
12.1.1 Teleperformance SA Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2014-2019)
12.1.5 Teleperformance SA Recent Development
12.2 Convergys
12.2.1 Convergys Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Convergys Revenue in Customer Care BPO Business (2014-2019)
12.2.5 Convergys Recent Development
12.3 Arvato
12.3.1 Arvato Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Arvato Revenue in Customer Care BPO Business (2014-2019)
12.3.5 Arvato Recent Development
12.4 Sykes Enterprises
12.4.1 Sykes Enterprises Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Care BPO Introduction
12.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019)
12.4.5 Sykes Enterprises Recent Development
12.5 Atento
12.5.1 Atento Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Care BPO Introduction
12.5.4 Atento Revenue in Customer Care BPO Business (2014-2019)
12.5.5 Atento Recent Development
12.6 TeleTech Holdings
12.6.1 TeleTech Holdings Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Care BPO Introduction
12.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019)
12.6.5 TeleTech Holdings Recent Development
Continued....
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