The worldwide market for Contact Center Analytics is expected to grow at a CAGR of roughly 15.9% over the next five years, will reach xx million US$ in 2023, from xx million US$ in 2017, according to a new GIR (Global Info Research) study. —
The Global Industrial Contact Center Analytics Market report provides data covering market competition, production, revenue, export, import, supply, consumption, market overview, market analysis by applications and market effect factors analysis. These reports are derived with market intelligence, economy and equity. The report offers operational advisory and business intelligence on Industrial Contact Center Analytics Market, emphasizing on emerging business models, disruptive technologies along with precedent analysis and success case studies. It also covers the demand-supply gap, challenges and niche segments in the ecosystem.
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This report focuses on the Industrial Contact Center Analytics in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
Industrial Contact Center Analytics Market Top Players:
• Cisco Systems, Inc.
• Genpact Limited
• Verint Systems Inc.
• 8x8, Inc.
• Oracle Corporation
• Mitel Networks Corporation
• SAP SE
• Nice Ltd.
• Enghouse Interactive
• Five9, Inc.
• Servion Global Solutions
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Industrial Contact Center Analytics Market Segmentation:
Market Segment by Type, covers
Market Segment by Applications, can be divided into
• Automatic Call Distributor
• Log Management
• Risk and Compliance Management
• Real-time Monitoring and Reporting
• Workforce Optimization
• Customer Experience Management
• Others applications
Table of Contents:
There are 15 Chapters to deeply display the global Industrial Contact Center Analytics market.
Chapter 1, to describe Industrial Contact Center Analytics Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of Industrial Contact Center Analytics, with sales, revenue, and price of Industrial Contact Center Analytics, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of Industrial Contact Center Analytics, for each region, from 2013 to 2018;
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Chapter 5, 6, 7, 8 and 9, to analyze the market by countries, by type, by application and by manufacturers, with sales, revenue and market share by key countries in these regions;
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, Industrial Contact Center Analytics market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe Industrial Contact Center Analytics sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source
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Release ID: 494357