Global Call Center AI Market 2019 - Industry Analysis, Size, Share, Growth, Demand, and Forecasts Till 2024

Global Call Center AI market is set for another strong year of growth. The report offers insightful and detailed information regarding key players operating in the market & their future strategies.

Global Call Center AI Market 2019-2024:
According to this study, over the next five years the Call Center AI market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Call Center AI business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Call Center AI market by product type, application, key companies and key regions.

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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
• IBM (US)
• Google (US)
• Microsoft (US)
• Oracle (US)
• SAP (Germany)
• AWS (US)
• Nuance Communications (US)
• Avaya (US)
• Haptik (India)
• Artificial Solutions (Spain)
• Zendesk (US)
• Conversica (US)
• Rulai (US)
• Inbenta Technologies (US)
• Kore.ai (US)
• EdgeVerve Systems (Infosys) (India)
• Pypestream (US)
• Avaamo (US)
• Talkdesk (US)
• NICE inContact (US)
• Creative Virtual (UK)

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

This study considers the Call Center AI value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
• Cloud-Based
• On-Premise

Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
• BFSI
• Retail and E-commerce
• Telecommunications
• Health Care
• Media and Entertainment

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This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
• Americas
• United States
• Canada
• Mexico
• Brazil
• APAC
• China
• Japan
• Korea
• Southeast Asia
• India
• Australia
• Europe
• Germany
• France
• UK
• Italy
• Russia
• Spain
• Middle East & Africa
• Egypt
• South Africa
• Israel
• Turkey
• GCC Countries

Research objectives
• To study and analyze the global Call Center AI market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
• To understand the structure of Call Center AI market by identifying its various subsegments.
• Focuses on the key global Call Center AI players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Call Center AI with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the size of Call Center AI submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Major Points from Table of Content:
1 Scope of the Report
2 Executive Summary
3 Global Call Center AI by Players
4 Call Center AI by Regions
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Call Center AI Market Forecast

11 Key Players Analysis
11.1 IBM (US)
11.1.1 Company Details
11.1.2 Call Center AI Product Offered
11.1.3 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 IBM (US) News

11.2 Google (US)
11.2.1 Company Details
11.2.2 Call Center AI Product Offered
11.2.3 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Google (US) News

11.3 Microsoft (US)
11.3.1 Company Details
11.3.2 Call Center AI Product Offered
11.3.3 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Microsoft (US) News
Continued...

12 Research Findings and Conclusion

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