— Digital Planet.Net published a new report detailing how the right Business VoIP Solutions can contribute directly to improved customer satisfaction rates and other business goals. By providing flexible capabilities that enable advantages like the easy customization of hold messages, modern VoIP systems can cut down on formerly troublesome problems like customer call hang-ups. The new Digital Planet report details several concrete ways that companies can use VoIP to enable more satisfying experiences for their customers, producing business-relevant results in the process. As a leading VoIP, cloud, and Managed IT Services Provider in Wisconsin, Digital Planet.Net regularly develops and deploys innovative ways of achieving the business goals of clients.
"Picking the right VoIP system can mean more than saving some money. The switch will also often put plenty of advanced, potentially valuable functionality at the service of a business," Digital Planet.Net representative Mark Bauer said, "Our new report describes three specific ways a common VoIP feature can be used to keep customers on the line when they might otherwise hang up. The effects of these simple techniques will often add up over time, making a real difference in the bottom line of a company that uses them. We invite everyone to stop by our website to read the new report and learn about our many services."
Voice over Internet Protocol telephony, or VoIP, is widely recognized as a more affordable alternative to traditional phone service, with a recent Telzio report estimating that savings of between 50 and 70 percent are to be expected by most businesses. Handling voice traffic in the digital domain also opens up a range of possibilities that would not be practical with conventional analog transmission, because the power of modern computers can easily be applied to the data.
The new Digital Planet.Net report shows how any of a few simple, straightforward VoIP features can be used to keep a caller to a business on the line even when an agent must request permission to put them on hold. Should a caller hang up because of becoming bored or annoyed in such a situation, a company could easily lose out, whether in terms of missing an opportunity for a sale or sacrificing customer loyalty.
The new report is one of many informative resources to be found at the Digital Planet.Net website. Offering a full range of top-quality information technology services to small and mid-sized companies in the Greater Milwaukee area, Digital Planet regularly delivers innovative, custom-tailored solutions to the challenges that clients face. From managed IT and cloud-based services to networking security and VoIP, Digital Planet is driven by a mission of helping clients make the most of their technology investments.
About Digital Planet.Net:
Since 2003, Digital Planet.Net has been one of Wisconsin's top IT specialists, offering a full range of services that help small and mid-sized businesses make the most of technology.
Release ID: 134185