Digital Business Support System Market 2021 Industry Overview By Size, Share, Trends, CAGR Status, Growth Opportunities And Forecast 2028

The global digital business support system market revenue is projected to reach close to USD 14,976 Million by 2028. This can be attributed to the introduction of tailored BSS technologies and new commercial models, reduced running costs, and increasing online transactions.

A digital business support system is a platform or solution that provides business enterprises with monitoring and operational benefits. Customers' orders are taken, payment-related questions are answered, and money is managed through the market support system. The framework provides companies with marketing analytics, company process information, and other operation control aids, allowing them to make informed strategic choices about product launches and sales expenses. Advanced digital business support system technologies and innovative profit-making models are two trends that are expected to drive the global digital business support system market forward in the coming years.

Rapid industrialization in industrialized and emerging countries, as well as an increase in demand for business support systems by connectivity service providers in order to cut costs and deliver a better consumer experience, was projected to propel the global market forward. In addition, the government of developing countries' digitalization strategy, the IT infrastructure spending, and the introduction of new networks such as 5G, 4G, HFC, LTE, FTTH, and IMS are all expected to drive demand for digital business support systems to streamline business processes and operations.

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Furthermore, prominent players shifting their manufacturing units to developing countries, as well as manufacturers' the adoption of digital business support systems in order to add value to their businesses by maximizing return on investment, reducing costs, providing superior customer service, and accelerating time to market for new products and services, are all expected to contribute to the growth of the industry. However, rising complexities in network transfers and the convergence of digital business support system technologies with existing networks are likely to limit global market growth to some degree. In addition, the global market's growth is projected to be limited by a lack of skills.

Technological advances and increased R&D activities are expected to generate new business opportunities for players in the target market during the prediction period. Furthermore, the merger and acquisition activity among regional and foreign players is expected to help market growth to some degree.

North America is expected to lead the global economy, and this domination is expected to persist over the projected period. This can be due to the region's well-developed IT infrastructure, increased investment in R&D activities, which contributes to the growth of emerging technology, and the participation of major players in the region. Due to increased spending on IT infrastructure, increased acceptance from major manufacturers, and the involvement of prominent players operating in emerging economies in this area, the demand in the Asia Pacific is expected to expand faster.

The major players of the global digital business support system market are Amdocs, Huawei, Ericsson, NetCracke, CSG International, Nokia, IBM, Capgemini, ZTE Corporation, and Optiva. Moreover, the other prospective players in the digital business support system market Openet, Sigma Systems, Cerillion, Sterlite Tech, and Accenture. 

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Key Segments of the Global Digital Business Support System Market

Component Overview, 2018-2028 (USD Million)


Deployment Model Overview, 2018-2028 (USD Million)


Enterprise Size Overview, 2018-2028 (USD Million)

Large Enterprises
Small & Medium Enterprise

End-User Overview, 2018-2028 (USD Million)

Banking, Financial Services, and Insurance (BFSI)
Consumer Goods, Durables, and Retail
IT and Telecommunication

Regional Overview, 2018-2028 (USD Million)

North America



Rest of Europe

Asia Pacific

Rest of Asia-Pacifc

Middle East and Africa

South Africa
Rest of Middle East and Africa

South America

Rest of South America

Some Major TOC Points:

Chapter 10    Competitive Landscape
                    10.1    Overview
                    10.2    Strategic Initiatives
                            10.2.1    Mergers & Acquisitions
                            10.2.2    New Product Launch
                            10.2.3    Investments
                            10.2.4    Expansion
                            10.2.5    Customer Targeting
Chapter 11    Company Profiles
                    11.1    Amdocs
                            11.1.1    Overview
                            11.1.2    Products and Services Portfolio 
                            11.1.3    Recent Initiatives
                            11.1.4    Company Financials
                            11.1.5    SWOT
                    11.2    Huawei
                            11.2.1    Overview
                            11.2.2    Products and Services Portfolio 
                            11.2.3    Recent Initiatives
                            11.2.4    Company Financials
                            11.2.5    SWOT
                    11.3    Ericsson
                            11.3.1    Overview
                            11.3.2    Products and Services Portfolio 
                            11.3.3    Recent Initiatives
                            11.3.4    Company Financials
                            11.3.5    SWOT
                    11.4    NetCracke
                            11.4.1    Overview
                            11.4.2    Products and Services Portfolio 
                            11.4.3    Recent Initiatives
                            11.4.4    Company Financials
                            11.4.5    SWOT

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Adroit Market Research is an India-based business analytics and consulting company incorporated in 2018. Our target audience is a wide range of corporations, manufacturing companies, product/technology development institutions and industry associations that require understanding of a Market’s size, key trends, participants and future outlook of an industry. We intend to become our clients’ knowledge partner and provide them with valuable Market insights to help create opportunities that increase their revenues. We follow a code- Explore, Learn and Transform. At our core, we are curious people who love to identify and understand industry patterns, create an insightful study around our findings and churn out money-making roadmaps.

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