Norman Farrar, host of the e-commerce business and Amazon FBA podcast “Lunch With Norm,” recently enlisted the expertise of e-commerce scaling strategist Pip Harland for an in-depth look into creating SOPs as a busy business owner. SOPs are useful for creating consistency across a business and reducing errors and confusion while allowing an owner to delegate more tasks.
Find the full SOP e-commerce business article at https://lunchwithnorm.com/2021/05/26/how-to-create-sops-as-a-busy-business-owner/.
SOP stands for Standard Operating Procedures, which businesses rely on as they start to scale. Simply put, an SOP is a set of clear-cut directions and instructions created by an organization to help workers carry out routine operations.
Harland states, “The first step when it comes to creating SOPs is to understand your current position – how things work, who does what, and how everything fits together.” She then mentions that SOPs can be presented in two ways: written instructions with screenshots or video instructions. Generally speaking, it is advantageous to have written instructions with links to screen recordings when more detail is required.
Even though every business will have different needs and styles for their SOPs, there are some key points every SOP should include. Harland lists the following:
The introduction. Add information such as the title and number of the SOP, a brief description of the activity, the person that carries out the activity, and who is responsible for keeping the SOP up to date.
The overview. This is a high-level process flow (usually a diagram) with a short, written explanation of the overall purpose of the process.
The details. When working on this section, think of the “Who, What, Why, Where and When.” Creating a numbered list allows users to quickly identify the exact point they are at within a process, which is incredibly helpful for troubleshooting.
Authorization and controls. Ensure that it is stated who needs to provide authorization and how this authorization is given and documented.
Once completed, Harland recommends getting a person who has never completed the task before to carry out the SOP and troubleshoot any misguided or missed instructions.
Harland is a successful entrepreneur, a One Young World Ambassador, and ACA Chartered Accountant who specializes in back-end operations and finance. Her knowledge and experience have naturally led her to corporate consulting, helping Fortune 500 companies streamline their finances and operations.
Any entrepreneur looking to learn more from Norman Farrar can access his full podcast library by visiting https://podcasts.apple.com/ca/podcast/lunch-with-norm/id1525564513.
About Norman Farrar
Entrepreneur and businessman Norman “The Beard Guy” Farrar stands at the forefront of the economic mega-machine known as Amazon Marketplace. As a leading expert with over 25 years of product sourcing, development, and branding expertise, Norm is an advisor to many and an inspiration to all.
Throughout his career, he has worked with big brands including Mercedes-Benz, Coca-Cola, Dell, Microsoft, Target, Hershey, 20th Century Fox, Molson’s, Cadbury and a wide variety of emerging businesses that are celebrating sudden escalation in profitability and sales as a result of taking action on his advice and proven methods.
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About Pip Harland
Pip Harland is an E-commerce Scaling Strategist, One Young World Ambassador and ACA Chartered Accountant, who specializes in back-end operations and finance. After building a successful e-commerce business while working in corporate consulting helping Fortune 500 companies streamline their finances and operations, she knows exactly what it’s like to manage a lot of moving parts and balance it all. She is on a mission to help other ambitious e-commerce business owners scale their business without burning out in the process.
About Us: Lunch With Norm is your resource for everything from Amazon, to e-commerce, to digital marketing, to social media, all in the form of a live stream podcast. We aim to arm the small business owner with the latest tools and advice from the experts making waves in the online space. Tune in to our Facebook page each week to have your questions answered live and on air.
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