Market Overview —
Clientless Remote Support Software is a software service which connects IT support team & technicians with their respective customers via remote machines and control devices. Market Research Future (MRFR) has published and released a research report about the global Clientless Remote Support Software Market that envisions massive enlargement for this market with 14% CAGR (Compound Annual Growth Rate) between 2016 and 2022.
Observing the market structure, this report assesses the future growth potential of the market. It observes the strategies of the key players in the market and follows the competitive developments such as new product developments, joint ventures, mergers and acquisitions, research and developments (R & D) in the market.
The first major factor providing rapid growth to global clientless remote support software market is growing used of the mobile device for routine operations because of which, vendors are capitalizing on the opportunity to develop the application-specific mobile operating system. Other factors are the increasing requirement of reducing help-desk center cost issues and the rising necessity for remote based IT support especially by small & medium size enterprises. However, as remote support can raise privacy concern because it allows desktop sharing. The fear of the loss of user’s privacy can hinder the market growth.
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Global Clientless Remote Support Software Market – Segmentation
For a better understanding of the report, the market is segmented into three key dynamics:
• By Device: Desktop, mobile device, laptops, and others
• By End-users: Customer Care Centers, IT, government, Defense, Education, and BFSI among others.
• By Regions: North America, Europe, Asia Pacific, and the Rest-of-the-World.
Some of the major players in Global Clientless Remote Support Software Market includes Bomgar Corporation (U.S.), Cisco systems (U.S.), Citrix Systems, Inc. (U.S.), F5 Networks, Inc. (U.S.), LogMeIn, Inc. (U.S.), NTRglobal (Spain), SimpleHelp (UK), Rsupport, Inc. (South Korea), Techinline (UK), and others.
Clientless Remote Support Software Market – Regional Analysis
The North American region dominates the Clientless Remote Support Software market; heading with the rising demand for the Software, especially by the US companies. The US and Canada majorly drive the clientless remote support software market in North America. Besides, the high adoption of smartphones and other smart connected devices is expected to support the clientless remote support software market in the region.
Addition factors that are supporting the growth of the regional market include the availability of high-tech infrastructure the vast developments in the field of technology and the presence of giant technology companies. Substantial investments in R&D sector from major players in this region are acting as a tailwind supporting the market to grow extensively.
The global clientless remote support software market in the European region has acquired the next largest share in the global market. The resurging economy is undoubtedly contributing to the market growth significantly, augmenting the demand clientless remote support software across the region.
Attributing to the significant technological advancements alongside the increasing number of SMEs in the region, the Europe clientless remote support software market is expected to grow with a strong CAGR from 2016 to 2022.
The Asia Pacific clientless remote support software market is emerging as one of the lucrative markets, globally. Factors such as the rapidly growing healthcare, manufacturing, retail, and telecommunication sectors, backed by the improving economy in the region, foster the growth of the market.
Owing to the presence of foreign players, the APAC clientless remote support software market is expected to post a remarkable CAGR during 2016-2022. Advancements in network connectivity technology, which are improving the internet speed, and rising demand for cost-effective solutions for expensive desktop accessibility are some of the key factors expected to fuel the growth in the regional market.
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February 05, 2019 - VMware, Inc. (the US), a publicly traded software virtualization company announced the acquisition of AetherPal (the US), a company developing remote access software that helps companies support employee endpoints and Internet of things (IoT) devices to sharpen its IoT focus.
The acquisition helps VMware to expand its product portfolio with AetherPal’s IP-connected smart remote control for mobile operators and enterprises, further bolstering the company’s Workspace One platform. AetherPal’s Software provides a collection of tools for managing the applications and devices an organization’s employees use as part of their work a service that enables administrators to maintain those devices remotely.
With the acquisition VMware will have a bigger presence in a fast-growing market as more business-critical applications and workflows move to new form locations outside the office, likewise, the remote support technology will become a high priority requirement for supporting employees across all businesses. Following the acquisition, VMware plans to integrate the two solutions more tightly, adding support for more use cases.
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Release ID: 88923923