Food & Beverage News

Food & Beverage

AI-Powered Review Analysis & Advanced Customer Response Software Launched

April 27, 2024

The new software features powerful analysis and aggregation tools that help business owners quickly gain a detailed overview of customer sentiment alongside a tool that utilizes AI to assist in writing personalized replies to reviews. For more information, visit https://www.rightresponseai.com “Forget guessing why you're stuck below competitors in map rankings; RightResponse AI now gives you the intelligence to make changes that drive results,” says a spokesperson for the company. “Our sophisticated approach uncovers the true meaning behind your customers' voices, empowering you to craft highly personalized review responses to skyrocket your ranking.” RightResponse AI’s new tool harnesses the power of Machine Learning Aspect-Based Sentiment Analysis with Scaling (ML ABSA with Scaling) to quickly generate a detailed report based on customer reviews. The report will uncover the recurring themes within customer feedback and highlight areas for improvement, allowing business owners to make improvements to their business based on their customers’ needs. The software can also assist in crafting personalized responses to reviews, saving business owners’ time and increasing customer engagement. The AI-generated responses can easily be fine-tuned by providing the tool with information about the business that it will utilize when writing responses. The tool also learns from experience and improves over time, ensuring responses remain on brand. According to a recent report published by BrightLocal, 97% of consumers who read online reviews also read company responses to those reviews. An additional report published by Canvas8 also notes that 64% of consumers would prefer to buy from a responsive company over one that appears perfect. These statistics highlight the importance of responding to all customer reviews to drive increased engagement and customer satisfaction. RightResponse AI’s new software also features a powerful central dashboard that can capture reviews across multiple websites. This allows users to view reviews, generate analysis reports, and craft responses all within one platform, streamlining the process of analyzing and responding to feedback for increased convenience. Business owners who are interested in the new software offering can access a 14-day free trial that does not require credit card information, allowing interested parties to experience the tool for themselves without any obligation. Additionally, the company also offers demos of the software that can be scheduled on their website. Business owners can find out more and schedule a demo at https://www.rightresponseai.com

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