International Banker held its annual awards for acknowledging top banking institutions across the globe. The Canadian Imperial Bank of Commerce (CIBC) received awards in two categories: Best Customer Service Provider North America and Innovation in Retail Banking Canada. —
The International Banker offers a global view of banking and financial services. Each year through the Banking Awards it recognises the best banking institutions, which have set the bar for industry excellence. The standout institutions working within retail, commercial, investment and private banking are recognised with these awards.
The first award to CIBC, for Best Innovation in Retail Banking in Canada, has been awarded based on a culture across the bank to provide services that strive to meet customer needs in innovative and increasingly efficient ways. By providing new products and services to meet the changing demands of the Canadian retail banking client base CIBC has demonstrated itself to be a leader in this area. CIBC is renowned for its cutting edge approach – including being first to market with many key innovations in recent years. As an example, CIBC became the first of the Big 5 chartered banks in Canada to launch a mobile banking App in 2010, the first to launch a mobile payments app in 2012, and The first to offer eDeposit to clients in 2013, enabling them to deposit cheques simply by taking a photo of the item and securely uploading it for deposit.
The second award to CIBC was made for Best Customer Service Provider across North America. At all levels of business operations CIBC is focussed on applying the highest calibre of expert advice and problem solving talent towards meeting client demands. CIBC’s approach of enhancing the client experience is a strategic priority for CIBC and the bank seeks to ensure clients have a positive experience through whichever channel they choose to carry out their banking. When it comes to managing the balance between face to face interactions and providing convenient technological solutions CIBC has ensured that branches remain an integral component in the client experience. CIBC has invested in enhancements to processes that will allow for more productive interactions in branches whilst maintaining an offering of face to face personal service where that is the preferred method for customers. CIBC is focussed on incorporating innovations aimed at leveraging automation in branch services to enhance face to face interactions with clients rather than replacing them. One such example of this innovation is the COMPASS system, rolled out in 2014, a new Multi Product Sales Origination platform which serves to enhance the retail client experience.
In addition to the pioneering and award winning work of CIBC in the areas of retail banking and customer service excellence, the bank operates corporate social responsibility programmes in order to balance the interests of the bank with that of the local and wider community that they serve. Through a variety of programs and policies, CIBC employees are encouraged to volunteer their time towards involvement in charitable and community social development projects. Furthermore, CIBC plays a prominent role in upholding the standards of corporate governance for the banking sector in the region and beyond – within Canada, North America and also across a global platform.
About International Banker: International Banker is the flagship brand of Finance Publishing. Finance Publishing is one of the world’s leading sources of authoritative analysis on finance, international banking and world affairs. It delivers information with excellence through a wide range of accessible formats, from newsletters and magazines to conferences.
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