-- As hospitals across Southeast Asia modernize their healthcare systems, one of the most critical and often overlooked processes—patient consent—is emerging as a priority for digital transformation. Bumrungrad International Hospital in Bangkok, one of Asia’s most prestigious private healthcare institutions, has successfully deployed Certinal’s Healthcare Consent Form Management Solution, creating a new benchmark for hospitals seeking to modernize consent workflows, improve compliance, and enhance patient experience.
Urgent Need to Modernize Consent Workflows in Southeast Asia
Hospitals in Southeast Asia are investing heavily in digital health initiatives—upgrading electronic medical records (EMRs), streamlining patient intake, and improving care coordination. However, consent processes in many hospitals remain paper-based, creating serious operational and compliance risks, including:
- Long patient wait times
- Incomplete or missing forms
- Language barriers impacting patient understanding
- Delays in surgical scheduling and clinical trials
- Gaps in compliance with privacy and data regulations
With rising patient volumes and an increasingly complex regulatory landscape, healthcare organizations across the region are recognizing that digitizing consent is critical to delivering safer, faster, and more transparent care.
How Bumrungrad International Modernized Consent
Bumrungrad International Hospital serves over one million patients annually from more than 190 countries. Managing consent across such a diverse, high-volume population posed significant challenges before digitization.
To address these challenges, Bumrungrad selected Certinal’s Healthcare Consent Form Management Solution, deploying it initially in surgery-related workflows and expanding into other high-volume clinical areas.
Key outcomes of the deployment included:
- Digital point-of-care signing: Doctors can now review and sign consent forms electronically from desktop and mobile devices, improving efficiency at the point of care.
- Multilingual patient consent: Patients receive digital consent forms in their preferred language, improving understanding and reducing errors.
- Improved compliance: Every consent form is digitally tracked with a complete audit trail, enhancing regulatory readiness.
- Integrated workflows: Certinal’s solution integrates with the hospital’s existing IT systems, reducing duplication and streamlining operations.
As a result, the hospital has achieved a faster, more transparent consent process while strengthening compliance and improving the patient experience.
Why Legacy eSignature Tools Don’t Fit Hospital Workflows
While many hospitals begin exploring digitization with general-purpose eSignature platforms, Certinal’s analysis highlights significant limitations of these tools in the healthcare environment, particularly in Southeast Asia:
- Lack of built-in compliance with regulations such as PDPA (Thailand), DPDP (India), and country-specific privacy laws
- No native multilingual workflows for international patient populations
- Limited integration with hospital EMR and HIS systems
- Document size restrictions unsuitable for surgical packets or annotated scans
- Hidden costs for compliance, API usage, or advanced features
Healthcare consent processes vary by department, country, and regulation—requiring purpose-built solutions like Certinal’s platform, which is optimized for clinical workflows and deployed successfully at leading hospitals such as Bumrungrad. Many Southeast Asian hospitals looking for alternatives are beginning their research with an Adobe Sign plan comparison for hospitals and an Adobe Sign vs DocuSign comparison for healthcare providers—only to discover that neither truly meets their regional or compliance needs.
Healthcare consent processes vary by department, country, and regulation—requiring purpose-built solutions like Certinal’s platform, which is optimized for clinical workflows and deployed successfully at leading hospitals such as Bumrungrad.
What Makes Certinal Purpose-Built for Healthcare
Unlike retrofitted eSignature platforms, Certinal’s Healthcare Consent Form Management Solution was designed specifically to meet the needs of healthcare organizations. The platform delivers:
- Multilingual support: Digital consent forms are localized in multiple languages, supporting diverse patient populations.
- Large document handling: Consent packets with diagrams, reports, and attachments are supported without document size limits.
- Healthcare-grade compliance: The solution meets key standards including HIPAA, PDPA, DPDP, and 21 CFR Part 11—without requiring custom modules or legal workarounds.
- AI-powered checks: Built-in AI validates form completeness and reduces legal and operational risks.
- Point-of-care and remote signing: Consent can be completed bedside, remotely via mobile, or reviewed at admission, supporting flexible care pathways.
- Transparent pricing: Hospitals receive full functionality without hidden compliance or integration fees.
Certinal’s solution goes beyond digitizing forms—transforming how hospitals manage one of the most critical elements of healthcare delivery.
A Blueprint for Hospitals Across Southeast Asia
The success of Bumrungrad International Hospital provides a proven blueprint for hospitals throughout Southeast Asia—including in the Philippines, Indonesia, Vietnam, Malaysia, and beyond—who face similar challenges:
- Managing increasing patient volumes
- Meeting diverse language and cultural needs
- Navigating complex regulatory environments
- Reducing wait times and improving patient experience
- Managing surgical, outpatient, and research consent workflows
Hospitals seeking to modernize consent should focus on:
- Digitizing consent across all departments—not only surgery or clinical trials
- Ensuring multi-language readiness and mobile accessibility
- Integrating with existing hospital systems to avoid new silos
- Using AI to enhance compliance and reduce human error
Certinal’s Healthcare Consent Form Management Solution delivers all four—providing hospitals with a scalable path to modern consent workflows.
Southeast Asia’s Healthcare Sector Moving Forward
As healthcare across Southeast Asia continues its digital evolution, modernizing patient consent is no longer optional. Outdated workflows are slowing care, increasing compliance risks, and degrading patient experience.
Hospitals like Bumrungrad International are demonstrating that with the right technology, consent can become an enabler of faster, safer, and more transparent healthcare. Other hospitals across the region are now evaluating similar solutions to replicate this success.
About Certinal
Certinal delivers healthcare-grade consent solutions for hospitals and health systems. Designed for clinical, surgical, and research consent workflows, the Certinal Healthcare Consent Form Management Solution helps hospitals improve compliance, streamline operations, and deliver a better patient experience. The solution is deployed in leading Southeast Asian institutions, including Bumrungrad International Hospital.
Contact Info:
Name: Certinal
Email: Send Email
Organization: Certinal
Website: https://www.certinal.com/
Release ID: 89161729
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