-- European utilities are racing to serve more customers with fewer resources. Call volumes spike, expectations rise, and service outages make or break trust. Into that pressure zone steps AutoNurture.ai, a Lisbon company that builds voice AI which sounds human-like, connects in real time, and scales across millions of conversations. Today the company confirms Martin McKeaveney as Co Founder and Chief Technology Officer, reinforcing a product push that is winning attention across the continent.
Why this is breaking through
Utilities still win or lose customers in conversation. Chat widgets help, but complex issues move faster when spoken. AutoNurture focuses on voice that feels natural and keeps pace with live systems, so bills get paid, issues get resolved, and customers stay informed without growing headcount.
What the platform does
AutoNurture provides voice agents that speak and listen in real time and a powerful API that plugs into billing platforms, CRMs, and outage systems. Teams launch sector ready playbooks, then tailor prompts, guardrails, and reporting without ripping out existing tools. Security, observability, and compliance are built in.
Early results from European deployments
- More than 70 percent success on late payment conversations and plan set ups
- Utilities see more first-contact resolutions with clear next steps and fewer follow-ups compared to traditional IVR solutions.
- Higher customer satisfaction with feedback on clarity, speed, and politeness
Where utilities use it first
- Payment reminders and collections with instant confirmation options
- Outage alerts and status updates with neighborhood level detail
- Onboarding and billing education for new customers
- Always on help for common questions with seamless handoff to human teams
Leadership view
“We treat voice AI as a conversation engine that drives outcomes customers can feel,” said Suraj Naik, Co Founder and CEO. “Energy leaders are seeing faster resolutions, fewer missed payments, and consistent service quality across peaks.”
“Enterprises need trusted conversations at scale without extra complexity,” said Martin McKeaveney, Co Founder and CTO. “Our real time API lets teams bring in their data and policies, then adapt while the call is live.”
“Europe’s energy providers want results now,” said Marco Faccini, Co Founder and COO. “We are doubling down on payments, onboarding, and outage playbooks so leaders can switch on value quickly.”
Who is Martin McKeaveney
Martin McKeaveney co-founded Budibase and delivered internal apps and platforms used by leading corporations and public sector and defence entities globally. At AutoNurture he leads the build of reliable, enterprise grade voice infrastructure that feels personal at scale.
Why now for energy
Regulatory pressure rewards better service. Households expect instant answers. Contact centers face cost constraints. Voice AI that is human like and system aware can be the difference between frustration and loyalty. AutoNurture is positioning itself as the conversation layer that utilities can trust.
What is next
AutoNurture is expanding its European footprint with deeper playbooks for payments, collections, onboarding, and outage management. The same core stack is powering recruiter agents that pre qualify candidates and schedule interviews for large hiring teams. The aim is a single conversation layer that speaks every day with millions of customers, in their language, with their context, under enterprise controls.
Empowering Utilities to Stay Competitive
In an increasingly competitive landscape, utilities must find innovative ways to retain customers and build loyalty. AutoNurture’s solution offers a sustainable, scalable approach for utilities to stay ahead in the market. With voice AI becoming more deeply integrated into customer service operations, AutoNurture is positioning itself as a leader in providing real-time, data-driven solutions that not only reduce costs but also improve service delivery, empowering utilities to meet the growing expectations of today’s consumers.
About AutoNurture.ai
AutoNurture.ai helps enterprises scale customer conversations with AI voice agents that deliver measurable results. The platform supports high impact use cases across energy, recruitment, real estate, and coworking. Organizations use AutoNurture to engage customers around the clock, cut costs, and grow faster.
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AutoNurture.ai
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Website: AutoNurture.ai
Contact Info:
Name: AutoNurture.ai
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Organization: AutoNurture.ai
Website: https://autonurture.ai/
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