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Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.The global agent performance optimization (APO) market will reach xxx Million USD in 2018 and with a CAGR if xx% during 2019-2025.
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Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Cloud Based
On Premises
Demand Coverage (Market Size & Forecast, Consumer Distribution):
Small & Mid-sized Businesses
Large Enterprises
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Company Coverage (Sales data, Main Products & Services etc.):
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Major Region Market
North America
Europe
Asia-Pacific
South America
Middle East & Africa
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Release ID: 450330