Agent Performance Optimization (APO) Market by Competitive Status, Application Analysis, Key Participants, Regional Outlook and Forecast to 2025

A newly compiled business intelligent report, titled “Agent Performance Optimization Market” has been publicized to the vast archive of Orbis Research’s online repository.

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

The global agent performance optimization (APO) market will reach xxx Million USD in 2018 and with a CAGR if xx% during 2019-2025.

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Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):

Cloud Based
On Premises

Demand Coverage (Market Size & Forecast, Consumer Distribution):

Small & Mid-sized Businesses
Large Enterprises

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Company Coverage (Sales data, Main Products & Services etc.):

Verint Systems Inc
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
HigherGround, Inc.

Major Region Market

North America
South America
Middle East & Africa

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Release ID: 450330