-- The Incentive Group, Inc. today revealed their new case study detailing their ongoing work with a major US based telecom company. The client’s ultimate goal was to reward their small to mid-sized business customers for their continued loyalty to their phone and internet provider. The Incentive Group was able to help the client develop a custom point earnings program that not only improved new customer activation statistics but also reduced customer churn significantly. The loyalty program had a tremendous impact in increasing digital dialogue between the telecom company and their customers while also increasing email open rates from 14% to 67%. The loyalty program developed by The Incentive Group continues to pay valuable dividends for their client.
The Incentive Group specializes in B2B customer loyalty and employee engagement program design, implementation and management. They provide a full suite of services encompassing every aspect of loyalty program design, administration and fulfillment. From turnkey program development down to 1099 issuance, they eliminate the burden on their customers by doing all the heavy lifting. Their reward headquarters team curates the client’s custom catalog from an endless collection of brand name merchandise and travel rewards and even goes so far as staffing the customer service hotline. Services also include Data Capture & Reporting, Quiz & Survey creation, Optimization through performance analysis, CMS/LMS platform integration and fostering an all-important Digital Dialog, yielding invaluable insights.
With over 30 years of history proving results to clients across the spectrum of size and industry, they’ve developed a track record of meeting and exceeding client goals. Coupled with their company’s objective of leading technology and loyalty trends, they deliver best practices every single time. Each and every team member is totally committed to helping their clients succeed by achieving the superior market results they’re looking for.
The case study is available at http://www.incentivegroup.com/.
Release ID: 404956