-- Blumberg Advisory Group has published “Redefining Service Excellence,” a white paper amalgamating the insights given during its roundtable discussion on the state and future of SLM. Organized in partnership with IFS, this discussion was paneled by executives from a number of technology firms, including IBM, Dell, Supermicro, and Nokia.
More information is available at https://www.blumbergadvisor.com/redefining-service-excellence
The white paper aims to help readers understand the ongoing transition of SLM from its service management roots towards a more holistic model that integrates “customer experience, technological integration, and strategic planning”. In line with this shift, a number of technological adoptions are expected to take place, such as the integration of AI into the SLM process.
The white paper describes SLM’s pivot towards AI technology as a “profound transformation” that will ultimately lead to intelligent decision-making and improved customer experience through operational efficiencies. “By 2027, we predict that integrated AI in SLM platforms will cut resolution times by up to 50%, revolutionizing service efficiency,” Blumberg Advisory Group stated in the document.
The panel was also in agreement that the integration of AI is an important step towards future-proofing one’s business. According to the white paper, the group believes that rapid advancements in this field will make the adoption of intelligent systems mandatory, adding that it expects AI to inform every stage of SLM in the near future. Ultimately, the panel foresees a future where AI is no longer an enhancement but an essential component of every SLM system.
Readers will also learn about one area of SLM where data-driven decision-making will be imperative: strategic alignment. During the discussions, the panel emphasized the importance of designing an SLM process that aligns business objectives with the needs of the customer. This balancing act was described as vital in creating a customer-centric SLM process that does not sacrifice revenue and growth targets.
Blumberg Advisory Group regularly publishes in-depth articles that cover advancements in the fields of field service and reverse logistics. Its primary thrust is making these areas a "strategic profit center" for businesses.
It describes its latest publication as an “invaluable roadmap” for any organization looking to keep pace with the ongoing transformation happening in the SLM space, particularly those involved in IT, manufacturing, telecommunications, and financial services.
“The future success in SLM is rooted in embracing digital transformation, cultivating a culture of continuous innovation, and developing robust strategies for integration and change management,” the company stated in the document.
Interested parties who wish to know more can download the full text of the white paper at https://www.blumbergadvisor.com/redefining-service-excellence
Contact Info:
Name: MICHAEL ROBERT BLUMBERG
Email: Send Email
Organization: Blumberg Advisory Group
Address: 2222 Matts Way, Warrington, PA 18976, United States
Website: https://www.blumbergadvisor.com/
Release ID: 89122831