A Moorabbin based digital marketing agency in Victoria, Australia has launched a new report focusing on how to respond to negative reviews online. It highlights that the same premise applies to negative review response as it does to positive reviews.
More information can be found at: http://Buzzlink.com.au
Buzz Link is a digital marketing agency that promises to improve clients’ Google ranking, lead generation and online presence in as little as 90 days.
Through proprietary services and cutting edge marketing solutions, the team is able to help clients grow and connect with more customers. They offer a complete digital solution to meet the needs of any business.
One of their leading services is reputation management, which is important when establishing a strong web presence. When it comes to building a good review score, one of the most important aspects is responding to negative reviews.
Seeing a business handle a challenging review online can highlight that they are proud of their business, and go the extra mile to maintain a stellar reputation. This can help to build trust and encourage more customers to buy.
In their “How to Respond to Negative Reviews” report, the Victoria digital marketing agency outlines some steps that business owners can take when dealing with negative reviews or scores.
First, and most important, it is crucial to apologise and sympathise. This is because the first step to fixing a problem is acknowledging that one has occurred in the first place.
Responding to a review can also be a chance to promote a product or service, while also making a move to transition the conversation to an offline destination.
The report also covers the importance of keeping it simple, and leaving business details out of the response.
The company states: “We are dedicated to making things easier, so you have time to run your business and live your life.”
Full details can be found on the URL above.
Release ID: 88908414