West London building firm JNJ Building Services Ltd has been named Which? Trusted Trader of the Month for January 2021.
The company prides itself on offering home conversions finished to a particularly high standard and has glowing 5-star customer reviews on the Trusted Trader website.
‘Construction work has always been a shared passion within the family ever since my Grandfather started working in the industry,’ said Jamie Jenkins, JNJ Building Service’s director.
‘Our team is now made up of 20 people. This consists of four of my close family members – my father, brother and two uncles. The other 15 team members are close friends that we’ve got to know over the years.
‘We always try to give first class construction advice to potential customers. Even if the client decides not to use us, we know that we have given them the knowledge to complete a successful construction project.’
The power of the Which? Trusted Trader logo
‘We value the Trusted Trader scheme immensely and recognise the importance it holds as a trusted database of competent construction professionals.
‘We ensure that, for every job we carry out, we work to an excellent standard. Being a Which? Trusted Trader is critically important to us and the longevity of the JNJ Building Services Ltd brand.’
JNJ uses the Trusted Trader logo as often as possible. It’s on the group’s work vans and on all the team’s uniform.
‘When customers see the logo they know they’re buying from a business that they can count on,’ said Jamie. ‘With every project that we carry out, having the Which? Trusted Trader logo on display is standard.
‘It’s recognition from the UK’s largest independent consumer body and shows the public that we belong to a reputable brand. By joining the Trusted Trader scheme, you’re showing the local community that you are bigger and better than the competition. This very much improves your credentials and reputation within construction.’
Happy customers praise a job well done
The JNJ trader page on the Trusted Trader website shows the company scores top marks for customer service, quality and value for money.
One customer says, ‘After considering many building contractors, we decided to employ JNJ building services Ltd due to their reputation in the West London area. Their appointment was also decided due to the accreditations they have been given from various professional bodies and previous high-quality work they have completed in the area.
‘JNJ services Ltd, from initiation to completion, always maintained a very high standard. They were punctual, adhered to health and safety regulations at all times and always gave an excellent appearance. They left the site tidy and safe.’
Another customer was just as complimentary in their review, writing, ‘I booked JNJ to knock down an internal wall to open up my kitchen and dining room into one space. The company stood out because they brought in a structural engineer to assess the project before I agreed to go ahead. This gave me a lot of confidence that they were taking it seriously. They also seemed very knowledgeable and professional.’
Dealing with mental health in construction
JNJ Building Services’ work with charities was clearly something that impressed the Trusted Trader panel of judges.
JNJ cares deeply about the importance of mental health and as part of its Trader of the Month application, it outlined ways in which it looks after its own employees.
‘We understand that poor mental health within the construction industry is a major problem,’ said Jamie. ‘Therefore, we focus heavily on deterring substance misuse, alcohol misuse and the rise in online gambling.
‘We’ve joined up with mental health charity Mates in Mind to help us deal with these problems. This organisation is highly regarded within the industry – it’s dedicated to the wellbeing of people working within construction industry.’
Aside from its work with Mates in Mind, JNJ also hosts away days for the team four times a year where staff can enjoy some time together outside of a working environment. Staff also have a weekly one-to-ones with managers.
Other charity efforts
Another charity it has teamed up with are a food waste charity called Surplus to Supper.
‘We recognise that parts of society across the UK are suffering, particularly when it comes to food poverty,’ said Jamie.
‘The coronavirus pandemic has had a severe impact on many families. Every Thursday, we work the evening at the charity. Our responsibility is to collect the edible food across many leading supermarkets in the Surrey area – this food would have been destined for landfill.
‘The food is collected by Surplus to Supper and then redistributed to food banks, community groups, homeless shelters, children’s breakfast clubs, domestic violence refuges and scout groups.
The Trusted Trader judges were ‘blown away’ by JNJ’s charity work. One member of the panel said: ‘I loved reading this Trader of the Month application. So much thought and attention has gone into it. It was a ‘yes!’ from me the minute I read about Surplus to Supper.’
Another judge added, ‘Their charity work is great! This is an excellent example of a detailed Which? Trusted Trader of the Month application form – I’m really impressed.’
JNJ is thrilled to be starting 2021 with such a fantastic accolade and would like to thank all its customers and the Which? Trusted Trader judges alike.
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