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10 Year Industry Specialist, Jenan Tan takes new position as Customer Experience Manager for Intelligent Technical Solutions. Full information about Intelligent Technical Solutions can be found at the Company Website
Intelligent Technical Solutions CEO, Tom Andrulis, expressed confidence that Jenan Tan is ready to handle the job, saying:
“This position was added to enhance the customer experience by ensuring customer service training and processes are consistent across all staff and locations. We are excited by the breadth and depth of experience Ms Tan possesses and are excited to add her to our growing team.”
Among the new responsibilities Jenan Tan can expect to handle, the main challenges are:
Ensuring clients are trained to use the technology their company pays for
Coordinating of service technicians to help address issues clients experience
Helping to onboard and make the new client happy with technology
Tan has experience in directing and managing a team of customer service agents having over 10 years of experience with aspects of the job such as creating communication materials, creating training materials, installing as well as implementing company KPI’s to ensure the highest standards are being met. This experience will ensure the staff of Intelligent Technical Solutions has been trained to provide consistent customer support.
While Jenan Tan has over ten years of experience in human resources with former employers, she also has over four years of experience working with customer service in a call center capacity and training others in communication and leadership skills and abilities. Her time working for these companies furthered her skills and experience in customer service and employee training and management. For more information on her employment history, please visit https://www.linkedin.com/in/jenantan/
The expectation of the benefit to clients created from this new position is a clearer training process will be followed by internal staff and clients will have better day to day experience with their onboarding and continued use of technical products. The products clients can expect this support on include Microsoft 365, Microsoft Teams, firewalls, VoIP phones, fiber internet, data backup and daily productivity hacks to utilize technology more effectively.
Customers and current employees are invited to send their messages of congratulations and welcome to the new Customer Experience Manager via the website: https://www.itsasap.com.
Release ID: 88986331