Leading Exeter Family Law Solicitor were independently audited and awarded the Law Society’s legal practice quality mark known as Lexcel.
Lexcel provides a flexible, supportive management framework to promote a quality management approach and client service in how to run a legal practice. The framework helps practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability. It is the most appropriate Standard for the legal profession as it was written by solicitors for solicitors.
Lexcel sets the required standard in seven different areas:
– structure and strategy,
– financial management,
– information management,
– people management,
– risk management,
– client care, file and
– case management.
Lexcel scheme rules outline the design, principles and governance processes of the scheme.
Lexcel is independently assessed and demonstrates Ian Walker Family Law and Mediation Solicitor’s commitment to consistently deliver services that meet their client expectations. The Lexcel Accreditation is re-assessed every year.
They had some very positive feedback from the audit assessor:
“This was a hugely positive initial assessment visit which provided extensive evidence of compliance with the Lexcel standard even at this early stage”
“Overall, I was extremely impressed by the way that the practice has been able to adapt their policies, procedures and plans to meet the requirements of version 6.1 of the standard”
“Throughout the firm I was impressed by the excellent morale and positive attitude of the members of the firm and how they are looking forward to the continuing growth and development of the practice”
“It was also good to hear how positive people are about the move towards paperless working and how everybody, without exception, is clear about the potential benefits of that change”
A milestone for the practice, gaining the Lexcel standard is important for the firm because it shows that they have financial, management and client care systems in place which are comparable to much bigger and longer established competitors.
Gaining Lexcel is a big step forward for the practice as it demonstrates that they are now a fully established and quality practice and will assist us to improve the reach of our services.
As an exercise, all of the team were involved in the preparation for audit and most were interviewed. As they have the those that they all have a stake in the successful audit outcome.
Ian Walker Family Law and Mediation Solicitors was founded by leading Somerset and Devon family law solicitor and divorce lawyer Ian Walker in 2013. Ian Walker is the long-standing chair of the Devon region of Code of Practice organisation ‘Resolution’ and is a former member of the Law Society Family Law Committee and a former trustee of the Family Mediators Association. It is the mission statement of Ian Walker Family Law, Mediation and Specialist Divorce Solicitors to set standards of excellence in the practice of family law and mediation. Also, to assist clients to find the best solutions for their family law issues in a way that is child focused, cost effective and as un-traumatic as possible.
There are currently 8 specialist family Law solicitors and divorce lawyers in the team at Ian Walker Family Law and Mediation Solicitors, but there are already plans in place which should see this rise to 9 specialist family Law solicitors and divorce lawyers by early 2019. This will make the team one of the largest specialist teams of family Law solicitors and divorce lawyers in Devon and Somerset, assisting clients from its offices and consulting rooms in Exeter, Taunton, Honiton, Weston-Super-Mare and Yeovil.
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