Cpethink.com, an IRS-approved continuing education provider, announced the successful implementation of a new online help desk system. Designed for faster response times and optimal company-customer communication, the system has helped the company reduce response times from several hours to under five minutes.
More information can be found at http://cpethink.com.
As one of the leading providers of quality continuing education courses for CPAs, Cpethink.com strives to offer high-end services for effective self education and professional development.
As part of its continuous efforts to update its platform, Cpethink.com installed Intercom.io, an innovative customer messaging platform allowing direct, browser-based communication between business representatives and clients without any downloads, fees or specific browser requirements.
The system enables Cpethink.com representatives to interact live with prospective customers and answer all questions as efficiently as possible. Featuring user experience-oriented live chat functions such as “seen” confirmations and live typing, the help desk system allows effortless direct communication without the inconveniences of live calling, app-based messaging, or the delays of e-mail and contact forms.
Since its implementation earlier last month, the system has already helped hundreds of clients benefit from effective customer relations services, as shown by the impressive aggregate score of 4.9/5 on Shopper Approved.
Emphasizing the importance of customer satisfaction for Cpethink.com, owner and founder Tad Stephens declared: “The biggest advantage of our new help desk system is faster, more personalized support and overall superior customer service. Customer satisfaction is our company’s main goal – this new system will allow us to answer our customers’ questions virtually as soon as they appear.”
Mr. Stephens also announced future plans to further develop the communication system of the Cpethink.com platform, in an effort to create a high-performance CPE resource for CPAs looking to benefit from state-of-the-art continuing education constantly adapted to the latest industry developments.
Interested parties can find more information by visiting the above-mentioned website.
Release ID: 236382