-- Intelligent Contacts was named Company of the Year by editors of The Technology Era magazine, a publication focused on game-changing innovations in tech and the key players involved. The Technology Era Magazine presented the award to Intelligent Contacts through an online announcement and will feature the company in an upcoming special issue. Details about the award can be found here: https://intelligentcontactsbiz.lpages.co/technology-era-company-of-the-year/.
Potential award recipients were evaluated based on company culture, the adaptability of their software to mitigate changes in the marketplace, and overall customer satisfaction.
“On behalf of the entire Intelligent Contacts team, it’s an honor to be named The Technology Era’s Company of the Year for 2021. In a year of unprecedented challenges, receiving recognition within the tech industry is gratifying,” said Jeff Mains, CEO of Intelligent Contacts.
Persons interested in learning more about Intelligent Contacts and the award can visit the website at https://intelligentcontactsbiz.lpages.co/technology-era-company-of-the-year/.
Companies choose Intelligent Contacts because they want to increase productivity and performance while removing operational complexity. Businesses today are looking for technology that doesn’t require dedicated IT staff to support or manage. Companies want technology that works, doesn’t come with a 200-page manual, and can be configured by the same people who use it every day.
“We don’t even have a manual for our products,” said Mains. “If we design a solution that requires a product manual, we’ve built it wrong. We’ve stayed ahead of the curve by building products that can be configured and managed by our clients’ existing operations team.”
As big data and machine learning become more critical to improving business-to-consumer interactions, Intelligent Contacts’ has become a true pioneer in using AI, automation, and real-time performance dashboards to help clients leverage their own data to drive actionable results.
“Within the billions of customer interactions taking place within our communication and payment tools there’s an amazing opportunity to get exponentially better through machine learning,” said Mains. “What might have taken a business 20 years to understand can be captured in days through machine learning. AI can’t replace the need for human interaction. But it can help smooth out some of the rough edges.”
Providing communication and payment solutions for some of the most heavily-regulated industries—including healthcare, financial services, EBOs, and government—also requires adhering to the highest security and compliance standards.
“We’ve designed our technology to not only be consumer-focused and non-techie, but it also must meet the full spectrum of compliance standards,” said Mains.
Those standards include complying to TCPA and FDCPA regulations, as well as the latest rules handed down by the CFPB.
As a PCI-DSS Level 1 Service Provider, Intelligent Contacts maintains the highest levels of data security certifications required to handle high volumes of sensitive consumer information and credit card data.
As big data continues to be a powerful tool in helping businesses become more effective and efficient, Intelligent Contacts is at the forefront of delivering innovative features and solutions that make each of those consumer interactions more engaging, meaningful, personalized, and profitable.
Release ID: 88997723