Building Pros, a Danville, California based home remodeling company, was recently awarded Diamond Certification after an extensive review of the company’s background and quality of service.
To be eligible for Diamond Certified award, a local service company has to request the rating from American Ratings Corporation (ARC) and endure each level of a 12-step rating and certification process. ARC polled a random sample of previous Building Pros customers. ARC researchers talked with 150 customers by telephone. The customers rated Building Pros on a scale of one to 10 for quality, and the customers discussed their willingness to go back to Building Pros for more work or refer other consumers to the company.
Building Pros received a customer satisfaction score of 90 percent to be eligible for Diamond Certified. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Once declared as Diamond Certified, Building Pros will endure ongoing customer satisfaction surveys are conducted to ensure each Diamond Certified company is maintaining its high customer satisfaction.
“We add a personal touch to everything we do, and our clients appreciate that because it shows we truly care about their projects,” said Robert Clifford, president of Building Pros. “By treating them like family and making sure we’re always available to answer their questions, we’re able to ensure they have positive experiences. In fact, 20 percent of our projects come from repeat customers.”
According to ARC, Building Pros remodels kitchens and bathrooms, builds room additions, and provides general construction services for residential clients in Contra Costa and Alameda Counties. As a design/build contractor, the company has the in-house capabilities to handle every phase of its clients’ projects, and it also utilizes a variety of Green building techniques to make their homes more energy-efficient. Recently, it earned the Best of Houzz 2016 Award for Customer Service. Building Pros is known for its ability to create unique designs that fit each client’s style and meet their financial needs.
Release ID: 120060