Zen Windows Austin, an Austin replacement windows company in Austin, Tx, has been awarded the 2016 Top Franchise Sales Award by Zen Windows. This is the 3rd straight year that Zen Windows Austin has earned this prestigious award for leading in overall sales for the 34 market franchise.
Dan Hatcher, the owner of Zen Windows Austin explains, “This award is one of our most coveted awards because it’s a direct reflection of our customer’s satisfaction and the progressive nature of the Austin replacement windows market. This award combined with the 4th consecutive Angie’s List Super Service Award is especially validating to Zen’s “No Pressure” approach to selling replacement windows. Since our process is done online and on the phone, it has literally turned the replacement windows business on it’s ear and is working to bring it into the 21st century “
Zen windows Austin has been operating in the Austin replacement windows market since becoming the first Zen Windows dealer in Texas in June of 2013. Zen Windows had formidable competition in the Austin replacement windows market competing against such powerhouse window companies like Andersen Windows, Clear Choice and Window World. These three companies enjoyed the lions share of all windows sold in Austin. When Zen Windows Austin started it’s no salesman approach, the people in Austin were at first a bit skeptical but have since embraced the fact that there is no real advantage to paying a salesman’s commission just to come out and look at their windows to get a price. Mr. Hatcher says, “The acceptance of online ordering for home improvement type services in Austin contributed to Zen Windows Austin’s quick rise in the ranks of all Zen Windows franchises.”
Mr. Hatcher believes that Zen Windows Austin has gained favor with replacement windows shoppers in the Austin metro market for three main reasons.
First, Zen Windows doesn’t have a physical showroom nor do they send commissioned salesmen to the home. For decades the only way a person could buy replacement windows in Austin was to set an appointment with both spouses present for a 2+ hour presentation. This combined with price drop sales gimmicks to pressure decisions that day combined to make it, in the opinion of most, an unpleasant event. Even going to the showroom did not forestall the two hour presentation or the sales gimmicks to “Buy Today!”
Zen Windows is the first replacement window company in America that turned the sales process into an online experience. Megan Edwards, one of the Zen Windows Austin owners said, “Giving an accurate quote for windows is simply not that hard. With the internet, I can see the house in Google or if there is a particularly unusual window, my prospects snap a picture with their phone and send it to me. In fact, with the internet and smart phones what they are today, the only reason anyone needs to come to your house to give you a windows quote is to apply sales pressure. Since we do it this way, salesman commissions and the high overhead of a physical showroom are not a part of our replacement windows cost. We can offer high end windows for a low end price! All this creates happy customers.”
Second, because Zen has a policy of zero down payment, customers don’t pay until they are happy with their new replacement windows and their installation, customers can be assured that they are not going to get bargain bin windows or inferior installers. If either the window or the installation is second rate, Zen can’t expect to get paid.
Finally, Dan believes that one of the main reasons people like dealing with Zen Windows Austin is that everyone who calls actually talks with the owner of the company. He noted, “There is something about the fact that they are talking to either me or Megan that makes people more comfortable with us. When they know that the buck stops with the person they are talking to, I think it makes a difference.”
Mr. Hatcher has high hopes that Zen’s virtual approach to sales of replacement windows becomes the way everyone expects to purchase such products and services in the future. He hopes that Zen Austin will remain at the top of the Zen Windows pack for this year too. So far, the feedback he has received from his customers gives him confidence that will likely happen and that online replacement window sales will be the way of the future.
More information on Zen Windows Austin and the replacement vinyl windows it offers can be found at their website: http://ZenWindowsAustin.com. Quotes can go out as soon as 5 minutes after the initial call is made. Mr. Hatcher says, “It really is that simple.”
Release ID: 180229