Dallas-based InnSpire announces the launch of its AI-driven online reputation management platform for the hotel industry. ReviewMagic.AI pulls guest reviews from all major platforms and collates them into a single dashboard, making it easier for hoteliers to get a snapshot of their online reputation.
More information about InnSpire is available via https://www.innspire.com/reviewmagic-ai
ReviewMagic.AI was launched to give hotel operators a data and analytics platform that is simple to use and easy to understand. Having a streamlined dashboard also ensures that staff can quickly respond to and address negative reviews, which can damage the business’ stature.
Industry statistics show that 75% of consumers trust a company more if they have positive online reviews. InnSpire adds that reputation management is especially important to service industry players like hotels who are judged based on the quality of their service.
InnSpire created an omni-dashboard where users can see, at a glance, the most recent reviews from all over the internet. The platform also displays a hotel’s average guest score, which acts as a benchmark for the health of its reputation.
An advanced AI algorithm automatically categorizes the reviews, allowing users to see which ones require action. They can also directly respond to queries and comments using ReviewMagic.AI, further streamlining reputation management.
Issues that require resolution can be assigned to specific colleagues and given a deadline so that nothing falls through the cracks. ReviewMagic.AI also has a BuddyPoint system wherein staff earn points for completing tasks, which incentivizes proactiveness and productivity.
The platform also allows hotels to benchmark themselves against competitors. Among the metrics they can monitor are review scores, revenue per room, and most common feedback received.
InnSpire is a leading digital solutions provider that provides advanced software to the hotel industry. By launching its review aggregation software, it aims to help hotels thrive in the new normal.
Martin Chevalley, InnSpire’s CEO says “Reviews give hoteliers a pulse on how people perceive and experience their service. With ReviewMagic.AI, tapping into that critical information has never been easier thanks to our unified platform. Our goal is take that data and those learnings back to the entire Digital Guest Journey, and continue to use hotel-Apps, interactive televisions and other seamless digital tools to continuously help enhance the guest experience.”
Further information about InnSpire and its services is available through the URL above.
Release ID: 88989737